Contact Center is also known as customer interaction center is an integral part in business or organization from which all client contacts are managed. Usually Contact Center consist of one or more call centers. But its functionality is much wider than online call center. It consist different type of customer contacts like including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A Contact Center is generally consider as a part of organization customer relationship management.
VoIP communication is a form of communication which enable us to make phone calls by using internet connection instead of using analog telephone lines. Usually VoIP allow you to call those who received the calls on internet. By using interconnected VoIP service you will be able to call land lines number and also received from landmines numbers. VoIP enable business and computer user to do telephony calls from a desktop computer which are equipped with a VOIP phone. VoIP communication provide significant benefits to their user.
Quality of Service (QoS) is defined as ability of network to access number of maximum bandwidth and deal with other network elements like error rate, uptime and latency which effects the performance. There are several meaning of Quality in networking,in simple way we can say that Quality is some thing in which speak clear voice,listen clearly without any noise. Service in VoIP means services which offered communication facilities to their consumer.
While communicating with my new customers in last 10 years, The top questions that I faced, were related to Voip Provider . The customer with previous experience with voip face no issues selecting and configuring a Voip Provider however It was really a difficult task for new customer to find out a suitable Voip Provider for his needs . A customer with no background in Voip industry hardly grasp the basics of Voip and consequently he faces difficulty to select a proper Voip Provider.
Session Initiation Protocol(SIP) is the communication protocol use to set up communications over the Internet. In Sip trunking VoIP provide the connection of a private branch exchange (PBX) to the Internet. It create the direct connection between your organization and an Internet Telephony Service Providers (ITSP).SIP trunk replace the traditional analog phone line,SIP trunking provide the same and more than traditional analog phone line services. The main difference between the traditional analog and SIP trunking is traditional analog use physical wire while SIP trunk used virtual phone line.
Unified Communication is defined as a communication system that consist of a wide range of applications and technologies which control at a single communication platform. Unified Communication support real time communications like Video conferencing,instant messaging,call control,VoIP and as well non real time communications like unified messaging,integrated voicemail, e-mail, SMS and fax.