ERP(Enterprise Resource Planning) is a management software system for business. This software allow their user to automate and integrate their business application. Through ERP organizations manage easily different functions which belong to services,human resource, technology etc. ERP allow you to integrate Multiple operations of business which perform different departments like development,planning,manufacturing,marketing,sales,Shipping and payment etc.
Call center center software is used to deliver and receive large number of telephone calls by agent.The work of agent is to guide the customer about specific product or services.Call center software mostly support inbound and outbound campaign.Large number of Open Source Call Center software are developed by Open Source Community.Lets we see some of the top two Open Source Call Center Software.
PBX(Private Branch Exchange) is a small telephony system. PBX provide the ease for enterprise to build the internal telephone connection for the enterprise users. It also allow the user to share a specific number for external phone lines. The basic purpose of PBX is to save the communication cost in enterprise. Instead of using separate telephone lines for each employes by using you can share one line with number of employes.
A softphone is a software application used for making telephony calls over the internet and used over computer instead of hardware device. We also called Softphone a soft client. Usually Softphone required headset which is connected to the sound card for personal computer. For communication on both end side needed Voice over Internet Protocol(VoIP).
An open source autodialer is a free of cost autodialer software which are contributed by open source community. Autodialer take number from a contact list and dial each number automatically after receiving the call it play prerecorded message if the receiver want further information its press specific key and call is transfer to the live agent.
A dialer is a piece of device or software application which mostly used in call center to dial the phone number and after answer the phone number specific calls is transferred to agent or directly attend by agent. A computer programme which build connection with internet or computer network over ISDN or analog telephone line is a type of dialer.