How Contact center will transform into with advancements in WebRTC?

Call center provides interaction with customer or clients through voice calls either using PSTN lines or VoIP. While contact center offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax and web interfaces to communicate with clients or customers. Because of its various technological modes of communication, businesses prefer contact centers as their customer interaction medium.

Why WebRTC is becoming first choice technology in online communication

WebRTC has already been famous because of the stunning pace at which top companies around the world are shifting or started using WebRTC as a standard means for delivering voice as well as video inside a web browser. The Web browser may be on a desktop computer, laptop, or any smart phone whether Google Android, Apple iOS, Microsoft Windows phone or any other.

kGraft - A project by SUSE for Live Patching of the Linux Kernel without rebooting server

kGraft technology developed by SUSE mainly focuses on the live patching of the Linux Kernel particularly for the environments where shutting and rebooting a Linux server is not the preferred option. Consider the environment where 1000 servers are up and running but there comes an immediate bug or security fix to be made in all the servers.

Leveraging open source communication technologies (ICT) by governments of developing countries

Every government, whether developing nation or developed nation, wants to transform and improve its various functions by the use of technology. Embracing new technology enables governments to deliver services across the country in a much efficient and effective manner. It also enhances the satisfaction of the citizens over the government.

Nifi - An open source data traffic software released by NSA in collaboration with Apache software foundation

American National Security Agency (NSA) announced in a press release today that they are, in partnership with Apache software foundation, releasing an open source version of its new tool that automates data flows among multiple computer networks. This tool works efficiently even in situations where data formats and protocols are different among networks. The tool named "Nifi" short for Niagarafiles.

GITEX Connecting ICT Developments in the Middle East, Africa and South Asia

GITEX (Gulf Information Technology Exhibition) Technology Week is one of the most recognized and annually held ICT trade event in the Middle East, Africa and South Asia. It is an annual consumer computer and electronics trade show, exhibition and conference which takes place in Dubai, UAE at the Dubai World Trade Centre (DWTC). The show was launched in 1981 as GITE and later in 1988 changed to GITEX with inclusion of exhibitions along with trade show and conference.

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