ICT-Broadcast is an carrier grade Voice, SMS & Fax broadcasting system, telemarketing engine and smart auto dialler that can scaled to blast thousands of simultaneous calls using either VoIP or PSTN. ICT-Broadcast can handle most voice broadcasting scenarios and has a user friendly Ajax based web interface. ICT-Broadcast is an attractive alternative to higher-cost and complex outbound dialling systems . It is simple, reliable and easy to use application . ICT Broadcast comprises of following modules
Main Module
Agent Module
SMS Module
Fax Module
ICT Broadcast platform can be used in following scenarios
Simple Voice Broadcasting (Main Module)
Interactive Voice Broadcasting (Main Module + Agent Module )
SMS Broadcasting (SMS Module )
Fax Broadcasting (Fax Module )
.
.
How Simple Voice Broadcasting works
User upload a list of telephone numbers , upload audio message , configure outbound voice gateways and start a new campaign according to requirements using ICT Broadcast web interface and within seconds ICT Broadcast will start broadcasting user's voice message to given list of telephone numbers with real time statistics presenting through web interface .
How Interactive Voice Broadcasting works
Interactive Voice Broadcasting works with built-in inbound call center functionality or with external inbound call center, user upload a list of telephone numbers , upload audio message , configure outbound voice gateways and start a new campaign according to requirements using ICT Broadcast web interface .
ICT Broadcast places calls from list , plays audio messages and prompts to receptionist, and passes the calls to agents only when called person desire it by pressing any selected key
How SMS Broadcasting works
User upload a list of telephone numbers , upload text message , configure gsm / sms gateway and start a new campaign according to requirements using ICT Broadcast web interface and within seconds ICT Broadcast will start broadcasting user's text message to given list of telephone numbers with real time statistics presenting through web interface .
How FAX Broadcasting works
User upload a list of telephone numbers , upload fax documents , configure fax gateways and start a new campaign according to requirements using ICT Broadcast web interface and within seconds ICT Broadcast will start broadcasting user's fax documents to given list of telephone numbers with real time statistics presenting through web interface .
ICT-Braodcast Features
- A web based Fax, SMS and Voice Broadcasting platform
- A Multitenat Solution for service providers
- Support scheduling of campaigns to start on particular time and days of week
- Easy to use web portal for user and admin
- Multi-campaign , Multi-codec and Multi-user with user management portal
- Direct calls to agents when customer entered required key
- Voice Broadcasting with pre recorded message
- Call centre functionality integrated for agents to receive live calls
- Queue calls with custom Music On hold or pre recorded message
- Custom CallerID and Random CallerID generation per campaign
- Answering Machine detection also playing custom message for AM
- scalable to generate thousands of call and capable to handle heavy loads
- Real time control of campaigns using pause / start / modify buttons
- Manual as well as Scheduleding of voice , sms , fax Campaigns
- Fine grained control of campaigns using various configuration parameters
- Run time modification of Campaign parameters
- Auto outbound dialling from list and support multiple list formats
- Complete Survey / polling Features with freePBX integerated at back-end
- Web based management portal for telephone lists and voice recordings
- Store Customers Responses for results and call status data
- Support multiple codecs and file formats for audio messages
- Support multiple Technologies SIP/H323/IAX2
- Capable to work with all type of voip providers , easy to use web based configuration interface
- Powerful call transfer to agents with callerid on input from customer and redirect call to agent
- Controlling rate of campaigns call by duration of calls & delay between calls
- Real Time campaigns statistics
- Supports Multiple gateways & Multiple campaigns with different dial lists
Known Implementation
- Automated Telemarketing
- enterprise grade message Broadcasting
- Emergency notification system
- Interactive voice broadcasting
- surveys / collections
- polling Auto Dialler
- Outbound call centre
- mass notifications
- Political Advertisement
ICT Broadcast Screenshots
for screenshots please click ICT Broadcast Screenshots
ICT Broadcast Demo
for demo please visit our Demo Server
Use following user-name and password to have user access
administrator : admin
password: admin
user: user
password: user
System Requirements
- Linux server
(minimum spec)
- 2 GHZ processor
- 512 MB RAM
- 2 MB bandwidth link
