Asterisk is an open source free communication software building framework. It can modify simple computer into a communication server. By using asterisk we can connect telephone to make calls to each other,and we can connect two different telephony services like Voice Over Internet Protocol service(VoIP) we connect with Public Switched Telephony Network(PSTN).We usually Known Asterisk as its symbol "*".
Smart Predictive Dialer is a type of autodialer which automatically dial the contact no. from the given list and after the answer of call its deliver to live agent. Predictive dialer also predict the average handle time, agent availability, avilable lines,AMD,busy numbers and no answer calls. Most frequent uses of predictive dialer is for rendering services and payment collection, for appointment remind, for survey conduction and telemarketing etc.
Business Process Outsourcing(BPO) is an arrangement of operations in which one company assigned their specific business operation to third party service provider company. Traditional Business Process Outsourcing operation was held locally means companies hire third party service provider with in the country. Now the scope of Business Process Outsourcing has been become wider by crossing the border barriers.
Internet communication is known as a process of creating and sharing the information over the world wide web. This Communication can be Instant massaging,voice calling,video calling email etc. We cannot ignore the role of internet communication in every field of life. Internet communication play important role in hospitals,education centers,agencies and businesses. By using internet communication you can connect others easily and frequently.
ICT innovations has released the new version of ICTFax 3.2
For those who not now about ICTFax i briefly explain it. ICTFax is an open source Fax Over Internet protocol(FoIP) software solution. This open source solution is made with the combination of different open source frameworks drupal7, Freeswitch and very light weighted ICTCore.
Softphone is a software application which use voice over internet protocol(VoIP) for telephony calls by using computer devices. It is also known as soft clients. Some softphone design is similar to traditional telephone looking like same display panel and button style. Softphone used headset and microphone or some time using analog telephone adaptor which allow VoIP calling from telephone handset.