Predictive dialer is a dialer which dials contact no. from a given contact list on the answer of call its pass to live agent. A predictive dialer is design in such way to predict the availability of free agent before passing the call to agent. Predictive dialer screen out busy,AMD, and no answer calls.
Every businessman now the importance of marketing for the promotion of business product an services. Most of the big businesses spend million of dollar to promote their product and services. Two famous marketing strategy in which entire system of marketing depends is outbound marketing and inbound marketing. Outbound marketing was consider the most common marketing strategy but the trend has been changed last few years.
Asterisk is an open source free communication software building framework. It can modify simple computer into a communication server. By using asterisk we can connect telephone to make calls to each other,and we can connect two different telephony services like Voice Over Internet Protocol service(VoIP) we connect with Public Switched Telephony Network(PSTN).We usually Known Asterisk as its symbol "*".
Smart Predictive Dialer is a type of autodialer which automatically dial the contact no. from the given list and after the answer of call its deliver to live agent. Predictive dialer also predict the average handle time, agent availability, avilable lines,AMD,busy numbers and no answer calls. Most frequent uses of predictive dialer is for rendering services and payment collection, for appointment remind, for survey conduction and telemarketing etc.
Business Process Outsourcing(BPO) is an arrangement of operations in which one company assigned their specific business operation to third party service provider company. Traditional Business Process Outsourcing operation was held locally means companies hire third party service provider with in the country. Now the scope of Business Process Outsourcing has been become wider by crossing the border barriers.
Internet communication is known as a process of creating and sharing the information over the world wide web. This Communication can be Instant massaging,voice calling,video calling email etc. We cannot ignore the role of internet communication in every field of life. Internet communication play important role in hospitals,education centers,agencies and businesses. By using internet communication you can connect others easily and frequently.