A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS and e-mail. A contact center can handle both inbound and outbound communication. Inbound communication is usually operated to administer support or information queries from customers.
It's about year and a half ago, June 5 2013 when a UK based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of actions of Mr. Snowden we'll just focus on how big the data would be that NSA was mining: petabyte, exabyte or zettabyte.
Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or agent/person within your business system.
Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators with the introduction of this new technology is the efficient utilization of their network resources.
Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we'll first briefly define SIP and WebRTC and then understand their motives, strengths and weaknesses. Let's first start with definition of SIP and then moving on to WebRTC.
Many businesses are moving towards VoIP enabled phone systems. It's not hard to decide for businesses of all sizes to go for VoIP enabled phone systems. It's just a matter of time. However, the important thing while moving towards VoIP phone system is to decide which VoIP provider to choose.