Setting up just one media server such as FreeSWITCH is not much difficult particularly if you don't have high volume incoming and outgoing calls. But just one server is not enough once incoming and outgoing call volume touches four figures (over 1000). So what we do? Should we move to another media server?
SIP trunking is a VoIP service based on the SIP protocol by which Internet telephony service providers (ITSPs) deliver telephony and unified communication services to customers. SIP trunking uses the power of the Internet to route calls onto global Internet as well as localized networks until it reaches its destination.
Agriculture is an important sector particularly in countries that rely heavily on agricultural exports. There has been continuous effort by many countries to use different technologies in order to increase agricultural production. This effort is driven by the growing demand for agricultural products due to increase in population.
Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail, video chat, video conferencing, SMS, fax, and email.
Cloud telephony replaces the conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides a very useful alternatives for small and medium-sized businesses (SMBs)
The call center provides interaction with customers or clients through voice calls either using PSTN lines or VoIP. While the contact centers offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax, and web interfaces to communicate with clients or customers. Because of its various technological modes of communication, businesses prefer contact centers as their customer interaction medium.