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An AI model with emotional intelligence? I cried, and Hume's EVI told me it cared

zdnet all blogs - Tue, 04/02/2024 - 02:18
The Empathic Voice Interface from Hume AI discerns your tone and feelings, and crafts its responses accordingly.
Categories: Blogs

Apple Vision Pro is on sale for the first time ever, but there's a catch

zdnet all blogs - Tue, 04/02/2024 - 01:47
Apple's $3,500 VR wearable is finally on sale. Here's how to snag one before they sell out.
Categories: Blogs

Banks in Singapore begin sharing data to combat financial crime

zdnet all blogs - Tue, 04/02/2024 - 01:34
Six banks will share customer data deemed suspicious in a bid to fight money laundering and terrorism financing activities.
Categories: Blogs

OpenAI's stock investing GPTs fail this basic question about stock investing

zdnet all blogs - Tue, 04/02/2024 - 01:20
They fail not by claiming falsehoods but by reiterating ignorance.
Categories: Blogs

ChatGPT no longer requires a login, but you might want one anyway. Here's why

zdnet all blogs - Tue, 04/02/2024 - 00:42
OpenAI's chatbot is now as easy to use as Google Search. How soon before 'ChatGPTing' is a verb?
Categories: Blogs

When Gmail arrived 20 years ago, people thought it was an April Fools prank

zdnet all blogs - Tue, 04/02/2024 - 00:26
Google advertised 1 GB of free storage on April 1, 2004, and it sounded too good to be true. Here's what happened next.
Categories: Blogs

AI-generated books are flooding Kindle lock screens, and Amazon doesn't care

zdnet all blogs - Tue, 04/02/2024 - 00:10
It's unclear why Amazon would let AI-generated books show up on the Kindle in the first place.
Categories: Blogs

The best Raspberry Pi alternatives of 2024: Expert tested

zdnet all blogs - Tue, 04/02/2024 - 00:01
We tested the top Raspberry Pi alternatives that offer solid performance and functionality while suiting a range of budgets.
Categories: Blogs

Get this Microsoft tech certification training bundle for just $70

zdnet all blogs - Tue, 04/02/2024 - 00:00
Save 83% on the Complete 2024 Microsoft Tech Certification Training Super Bundle with this deal.
Categories: Blogs

The best Samsung TVs of 2024: Expert tested and reviewed

zdnet all blogs - Tue, 04/02/2024 - 00:00
Whether you're looking for budget-friendly, a home theater centerpiece, or something in the middle, we'll help you find the best Samsung TV model for you.
Categories: Blogs

PCI Compliance: How the Sangoma P-Series Business Phone System Can Keep You Out of Jail

DigiumBlogs - Tue, 03/26/2024 - 19:38

There was a time when cash was king. Today, however, not so much.

Paying over the phone for everything from fast food to a holiday abroad has become the norm for millions of consumers who prioritise modern convenience over traditional transacting.

Protection from fraud is, of course, paramount, which is why strict rules exist. Phones used by businesses to take payments must be Payment Card Industry-compliant. They must feature ‘pause-and-resume’ functionality for use at the critical point that customers provide their payment card details. Also, all transactional calls and call recordings must be encrypted.

Breaching these rules can lead to seriously big fines capable of dealing a catastrophic blow to profit and reputation. Ultimately, in the most extreme cases, non-compliance can even lead to jail!

Next year, the rules change: an update to the Payment Card Industry Data Security Standard (PCI DDS) which beefs-up protection, but which also places new obligations on in-scope organisations. In a world in which technology plays a vital part in the way over-the-phone transactions occur, it is the perfect time for businesses and their Managed Service Providers to also change things up – upgrading desk and softphones that support that all-important compliance.

Choose Sangoma’s award-nominated P-Series Desk and Softphone, and that-all important compliance also comes with a feature set that ensures the wider desk calling experience is rich and rewarding for both callers and agents. High-definition audio, unprecedented plug-and-play deployment, and advanced IP applications as standard that include voicemail, call log, contacts, phone status, user presence, call parking, and more. Big and bold, yet at the same time stylish and sleek, its ergonomic design leverages the beauty of angles, curves and corners to provide users with brilliant visibility of and access to its bright touchscreen display and lightweight receiver, regardless of where they sit or stand. The audio is crisp and clear, the management and compliance of calls is fast and effective, and overall satisfaction levels are high. For callers, that overall high-quality reflects favourably on the brands or organisations with which they interact.

Importantly, the P-Series’ versatile compatibility with both PBX and cloud-based voice systems also means it can be deployed on different platforms in different spaces whilst maintaining an organisation’s look-and-feel. In addition, the P-Series is the only Desk Phone designed to be fully-compatible with Sangoma’s wider communications portfolio – further enhancing its value to Sangoma customers and enabling its commercial reseller partners to benefit from the efficiency and simplicity of stocking and supporting just one Sangoma phone product line. The P-Series brings yet more added value too. The rarest of combinations: it appeals to all types of user groups, at a price point that suits all types of budgets.

For user organisations and their MSPs, we think that makes for a compelling offer all-round.

The post PCI Compliance: How the Sangoma P-Series Business Phone System Can Keep You Out of Jail appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

Amazon Fire TV Omni Series QLED review: Worth it for Alexa fans, and now $180 off

zdnet news - Mon, 03/25/2024 - 00:00
The Amazon Fire TV Omni QLED offers excellent picture and audio quality, and now the 55-inch Omni QLED is $180 off during Amazon's Big Spring Sale.

This smart air purifier effectively replaced allergy medicine for me, and it's $120 off right now

zdnet news - Wed, 03/20/2024 - 23:00
The Coway Airmega IconS is a dust-busting, wireless charging, retro-looking air purifier that just works. And it's discounted during Amazon's Big Spring Sales event.

Get this awesome Windows 11 Pro Mini PC for only $160 during Amazon's Spring Sale

zdnet news - Wed, 03/20/2024 - 21:34
It's a tiny PC with lots of power and tons of possibilities - and it's not a Raspberry Pi. And, for a limited time, you can get it for $100 off.

Powering Patient Touchpoints: Sangoma’s Cure for Communication Roadblocks

DigiumBlogs - Wed, 02/21/2024 - 21:00

In today’s healthcare landscape, the patient experience hinges on seamless communication. This is where Sangoma Technologies makes an indelible mark. With their unified communications as a service (UCaaS) portfolio, end-to-end solutions are crafted that enhance patient care, streamline processes, and reduce costs.

Sangoma CX stands as a testament to this commitment, magnifying call-handling capabilities and more than doubling call volumes for healthcare providers, as evidenced by the transformation of the Healthcare Physicians Group. The robust reporting suite of Sangoma CX, coupled with its callback features, optimizes patient touchpoints, ensuring no call – and no patient – is left unanswered.

Furthermore, Sangoma’s integrated suite of value-based Communications as a Service solutions allows care organizations of all sizes to maximize productivity. This means healthcare institutions can focus on what they do best – providing top-notch patient care – while Sangoma takes care of the rest.

With the help of Sangoma Apps, outreach initiatives are taken to new heights. From online scheduling to automated reminders, every interaction is personalized, enhancing the patient experience at every turn. Video conferencing is a must for telemedicine, and Sangoma delivers a consistent and feature-rich experience for virtual consultations, becoming a partner to deliver exceptional patient care.

The results speak for themselves. Hospitals, pharmacies, and labs report improved patient care and significant time savings in emergency handling – up to 50% in some cases. The future of healthcare communication is here, and it’s powered by Sangoma.

Learn more about our solutions in the Sangoma Healthcare eBook.

The post Powering Patient Touchpoints: Sangoma’s Cure for Communication Roadblocks appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

More AI Features for Your Contact Center With Sangoma CX 7.5

DigiumBlogs - Tue, 02/20/2024 - 19:00

Building on the new, powerful AI features introduced to Sangoma CX already in 2024, our cloud contact center solution now expands its automation capabilities and adds other significant enhancements with our 7.5 release. The new version is even more capable, empowering agents, supervisors, and administrators in their day-to-day operations.

New Features in CX 7.5

 

  • AI Assist: Agents can now leverage the amazing powers of OpenAI for generating content effortlessly in Digital Channels. Boost response times and improve overall customer service by getting reply suggestions, spelling and grammar fixes, changing message length or tone, and simplifying what you want to tell your customer.

  • Speech Analytics: Available as a queue configuration setting for CX Premium Users, the novel Speech Analytics feature processes audio recordings to automatically generate call transcriptions, summaries, and sentiment analysis. Call sentiment, which can be positive, negative, or neutral, is provided for both individual call parties and for the overall conversation. The analytics capabilities will help supervisors easily gather valuable insights from audio data to audit agent-customer interactions.

  • Queue Status Viewer: Agents can now view the status of all queues they are assigned to at a glance, regardless of whether they are logged in to that queue or not. Accessible directly from the Agent Panel, this feature allows agents to easily identify which queues require their attention based on caller volume, and to provide help where their presence is most needed at any given time.

  • Phone Book Import: Seamlessly add Contacts in bulk to the embedded Phone Book in CX by importing a CSV file in a predefined template format.

  • Stop call recording on transfers: By default, if call recording is enabled, audio conversations continue to be recorded even after being transferred. However, in certain cases you may need to stop recording, such as when sensitive information is involved, for instance, in the case of a transfer to a doctor’s office. Now, you have the option to halt call recording during transfers for compliance purposes.

 

Release 7.5 also brings several other minor improvements, like the capability to export the Queue Annual report to a spreadsheet format, and a new simplified implementation for logging agent call flow for phone-only Agents, in simple call center setups. These improvements enhance the overall functionality and user experience for contact center administrators.

If you have any questions, need a quote, or require assistance with these new features, please reach out to us.

Stay tuned for updates on upcoming enhancements and exciting new features in Sangoma CX!

 

Sincerely,

The Sangoma Product Team

 

 

Learn More

 

Sangoma CX Release Notes

Sangoma CX Knowledge Base

Partner Release Kit

The post More AI Features for Your Contact Center With Sangoma CX 7.5 appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

25 Years of Asterisk

DigiumBlogs - Thu, 02/15/2024 - 21:00

It’s hard to believe that Asterisk has been around for 25 years. It started in humble beginnings as a phone system for a fledgling company, only to grow and expand to become the purpose of that company itself eventually. While I was not there from the beginning, I was there from the fairly early days.

Back then, it was the wild west. VoIP was still new. SIP was still new, and its problems had yet to be discovered. STIR/SHAKEN was in the minds of no one. The cost of calling people was still high (in comparison to what we pay today). Asterisk swiftly emerged onto the scene and became THE open source phone system. It disrupted the traditional phone system market and gave the power back to the users and deployers to do things the way they wanted at a price they could handle.

As the industry evolved and expanded, Asterisk continued to do so as well. Thanks to the numerous contributions and the community around the project, it expanded in functionality and scope beyond what anyone could have envisioned. Its usage grew and grew in more clever and interesting ways. Every week, by helping individuals and talking to them, I find new ways that Asterisk is used. The flexibility of Asterisk means you are always surprised by what people are doing.

This evolution and expansion continue to happen to this day. While Asterisk started as a phone system, it has also become a telephony toolkit. This has given users even more power and control, especially developers, allowing them to manifest ideas more rapidly in the communications space by providing easy-to-use and understandable interfaces. This is where a lot of the power in Asterisk is these days. This aspect is filled with endless possibilities and untapped potential.

I want to thank everyone who has helped Asterisk get to this point. Those who have contributed code or ideas, filed issues, helped others on forums and other places, and spread the word of Asterisk itself. It’s been a wild 25 years, and we still have more to go. It’s not too late to join me and others on the journey through participating in the Asterisk project and community. You can find us on GitHub or the Community Forums. All help is welcome!

As always, I enjoy sharing extra resources. If you’re intrigued by the history of Asterisk and other related topics, I invite you to check out the webinar I gave on the fascinating “Evolution of Asterisk”.

The post 25 Years of Asterisk appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

One of the best smart locks for iPhone users is on sale right now

zdnet news - Thu, 02/15/2024 - 20:27
The Level Lock+ has its pros and cons, but one key feature makes it a must-have accessory for iPhone users.

The Pulse Behind Modern Healthcare Communication

DigiumBlogs - Thu, 01/25/2024 - 21:00

The healthcare industry is characterized by a relentless pursuit for excellence. The quality of care service directly translates into a substantial impact in people’s lives. In the quest to deliver superior patient experiences, Sangoma solutions are at the forefront of this goal.

For IT Professionals

Connectivity, the lifeblood of seamless operations, is the top priority for the IT team. No more dropped calls or network reach loss. Instead, budget-friendly 5G broadband and satellite options can handle your internet connections, no matter when or where. Sangoma offers SD-WAN too, which boosts your network’s performance by tying together all your connections, making sure they’re always up and running, and offering top-notch security against threats. Make your backbone embody reliability and efficiency thanks to a fully-monitored network infrastructure that meets PCI compliance standards.

For Care Staff

Sangoma’s UCaaS features elevate this connectivity to embrace diversity and dynamism. Video conferencing, instant messaging, mobile applications, and team collaboration tools ensure that communication is not just continuous, but also multifaceted and hybrid-work friendly.

For Patients

The integrated contact center features of Sangoma serve as a catalyst for change. With true omnichannel features, you can deliver an exceptional customer experience and hear out your patients from their preferred method of speaking to you. Every interaction will help your patients feel valued and cared for.

For Administrators

HIPAA compliance is vital to preserve the sanctity of patient data. Trust in the safety of information is no longer a hope, but a guarantee.

For Financial Officers

Sangoma’s Managed Internet Services and Mobility Solutions offer superior communications at lower costs while expanding the talent pool. Secure internal collaboration, compliant documentation, cost-effective operations, and flexible solutions are no longer exceptions, but the norm.

Keep the pulse of your healthcare institution steady and healthy with Sangoma, your one-stop-shop for modern technology solutions. Learn more in our Healthcare eBook.

The post The Pulse Behind Modern Healthcare Communication appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

Exciting Updates for Your Contact Center with Sangoma CX 7.4

DigiumBlogs - Fri, 01/12/2024 - 20:00

 

We are thrilled to share the latest improvements to our Sangoma CX platform in its newly released version 7.4. Focusing on customer service and reporting capabilities enhancements, these updates will make your contact center experience more efficient, intelligent, and data-driven. Let’s dive in!

 

Omnichannel

  • Social Channel Support – We have widened our omnichannel support to incorporate additional social messaging channels – WhatsApp and Telegram – so your customers can connect to you directly, using the world’s most popular messaging applications.
Telegram interaction – Agent side Telegram interaction – End-user side

AI

  • Virtual Agent Assistant – Integrate a Google DialogFlow FAQ chatbot directly into your Agent Panel, allowing agents to quickly find the best answers to questions, without leaving their interface.
  • WebChat Chatbot – Easily connect with the Google DialogFlow Chatbot to automate WebChat conversations, helping you to provide a smoother and more efficient customer experience.

Reports

  • In-Service Rework Detail – Keep track of customer interactions more effectively and conduct root cause analysis per caller ID with a comprehensive list of reworked phone numbers.
  • Call History – Improved access to specific call data is now available with a new Call History DID filter.
  • Normalize Report Filters – We have standardized filter options across reports and added an Active Queues Filter for consistency.
  • Smart Alerts – Be informed about critical pauses with Smart Alerts for Pause Codes.

Automated Data Export

The Automated Data Export now includes detailed information on Agent Hold times, Blind Transfer times and destinations, and an extended Queue Details container with a “Max Wait Time” setting for each queue.

Agent

  • Enhanced Extension Selection Tool The extension selection tool now matches the TeamHub look and feel, providing a consistent and user-friendly experience.
  • Queue Status Banner – Agents can now see call waiting times per queue, with the Queue Status banner displaying the waiting time of the longest-waiting call.

 

We are committed to continually improving your experience with Sangoma CX, and we know you will find these latest enhancements invaluable to your business operations.

For quotes, questions, or assistance with these new features, please reach out to us.

Thank you again for choosing Sangoma CX for your Contact Center needs!

Sincerely,

The Sangoma Product Team

References

Sangoma CX Release Notes

Sangoma CX and Google Dialogflow Configuration Guide

Sangoma CX and WhatsApp Channel Configuration Guide

Sangoma CX and Telegram Channel Configuration Guide

Sangoma CX Agent User Guide

Partners Only: CX 7.4 Release Kit

The post Exciting Updates for Your Contact Center with Sangoma CX 7.4 appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

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