In late March, once the Star2Star deal closed, Sangoma’s CEO, Bill Wignall, did a podcast with Dave Michels and Evan Kirstel. According to Dave, “You may not be that familiar with Bill or Sangoma, but both are industry giants that have outperformed their peers and the broader industry. Bill has guided Sangoma through tremendous growth and transformation, largely through acquisitions”. You can listen to the TalkingHeadz Podcast here. It’s a pretty all-encompassing discussion about Sangoma, but in particular, you can hear Bill riff on:
- Telecom divestiture
- Bill’s life on social media
- M&A in general and M&A for Sangoma
- Why he felt this deal with Star2Star was truly transformational for Sangoma
- How are we going to go about integration
- Why Sangoma has been “under the radar,” even though now we are by all accounts a top 10 player in UCaaS. With well over 2M UC seats, including our prem solutions.
- What Sangoma provides that is different than our competition. Note: It’s about overall value, providing an end-to-end solution, having both Prem and Cloud, and caring immensely about our channel. And we also offer an entire Communication as a Service Portfolio (UCaaS, TaaS, FaaS, CPaaS, VMaaS, Desktop as a Service, CCaaS, ACaaS).
- Bill also talks about our vision of seeing the PBX / UC platform as basically the hub of business real-time communications, not just limited to voice or video. And why we’re getting into the Access Control market and other IoT innovations going forward.
It’s a good listen if you want to understand more about Bill and Sangoma.
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The Digium Phone Module for Asterisk or DPMA for short is an Asterisk software module that provides a secure communications channel between D-Series phones and Asterisk. This secure channel is used to ensure an easy installation process and offers direct integration with many Asterisk capabilities, including presence, voicemail, call parking, and call recording. The DPMA is utilized in stand-alone Asterisk systems, in FreePBX systems, and Switchvox systems.
The D-Series telephones possess an embedded root certificate used to encrypt communications between the D-phone and the DPMA. This certificate was created during the initial development of the D-Series phones in 2011 and had a ten-year lifetime.
As a result, the certificate will expire and become invalid on Friday, May 28, 2021, at 4:45 pm Eastern Daylight Time.
The effect of this certificate expiring is that after May 28, any D-phones already in use will experience application loading errors, which affects voicemail, status, parking, and queues. Any new D-phones that are started anew or rebooted will be unable to connect to and provision. The D-phone will attempt to “contact proxy,” and it will never succeed.
However, we do know how to fix it.
Sangoma has produced new versions of DPMA, Proxy, D-Series telephone firmware, and Switchvox mobile softphone that remediate the problem. Administrators (except Switchvox Cloud and PBXact UCC) MUST take action before the expiration date. For Switchvox users on 7.x, the new firmware is included in Switchvox version 7.6.2. For Switchvox users on 6.x or 5.x, the latest releases are 6.8 and 5.12, respectively.
Steps to take…
Sangoma has developed quick to implement and future-proof solutions. Please visit the resource page for complete information on how to resolve the issue.
Since the certification expires on May 28, 2021, this is a time-sensitive issue that requires immediate action to be taken. Please visit the resource page for complete information on how to resolve this issue.
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Two weeks ago, I wrote a blog about video calling and starting calls with video. I got a few questions and comments about that, some saying “The future is all video all the time!” while some agreed with my point of view of “That’s not going to happen all the time”. So, let me write a little more about this.
First, in that blog, I did talk about differentiation of use case. In the case of a calendared meeting, where a link can go into your calendar, many meetings we’ve all been on in the last 12 months start this way. You click on the link; you go to the video meeting. You have a nice shirt on but maybe shorts or PJs, not that I’ve done that. But these are internal meetings, or meetings with partners and even key customers, and many people forget this is NOT the entirety of communications in a business. These are simply meetings where 3 years ago, we’d calendar a “conference call”. They are important parts of your communication plan but not the only way to communicate.
People also said, “Hey I use video when I talk through my collaboration client”. Presumably these are to other employees, or to key partners. I remember “in the old days” I’d use Skype to talk to some of my partners in Europe. But you start with presence / instant message and then you move to a call. Many times the call is still voice, and sometimes it’s also video. I guess it depends on the person. But in any of these use case scenarios, you are not leading with video!
What I’m really talking about though is interaction with your customers or prospects. These are people that are going to call your business to schedule an appointment, get a service person to your house, etc. Sure, because of the internet and having web pages, over the last 25 years, there has been less voice interaction / calls with this group. But with this group, a real call control / call routing engine like exists in UC platforms is really required. There are incoming calls that need routing, there are external calls (or texts) that need scheduling. These cannot be done via scheduling a meeting on a calendar. You need a real IVR, you need contact center features, you need voice mail, you need find me / follow me. You get the picture.
To run a business and interact with external customers, a video first platform just won’t cut it.
A Unified Communication system that knows how to handle phone numbers, and texting, and all kinds of call control as is found in a “PBX” is required.
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