Choose Different Types Of Dialers

A dialer is a piece of device or software application which mostly used in a call center to dial the phone number and after an answer, the phone number-specific calls are transferred to the agent or directly attend by an agent. A computer program that builds a connection with the internet or computer network over ISDN or analog telephone line is a type of dialer.

Types Of Dialers

Manual Dialer
This is the old method of dialing the contact number. In Manual dialing, a list of contacts number is assigned to the agent and say him to dial these number one by one. Agent type each number one by one and after the answer of call agent communicate with a prospective customer. This method of dialing is mostly used in small organizations. This is a very economical way of communication.

Preview Dialer
In Preview dialer before dialing the contact number gives the information of the prospective customer to the agent. The agent read the all information about the customer and about past history or in other words we say that the agent prepares himself/herself before initiating a call. After analyzing the information agent request the system to initiate calls. The Preview dialer mostly used by Debit collection companies therefore before placing the call agent completely overviews customer information past and current history.

Progressive Dialer
In Progressive dialer, the agent shows his availability before initiating the dialing campaign. When an agent shows his/her availability progressive dialer automatically starts dialing contact numbers. If the dialer determines any one of the results like no answer, busy number, detect fax machine, etc it drops this number and starts dialing the next number. If the dialer does not determine the above factor then the agent determines the call is to pick by a live person or AMD. If the call is answered by a live person then the agent talks with a prospective customer, but in case of calls answered by the machine agent manually update the result and the Progressive dialer starts dialing the next contact.

Predictive Dialer
A predictive dialer is a more advanced mechanism of auto-dialing. This dialer is mostly used in large organizations where thousand of number dials in one day. Predictive dialer algorithm reduced the idle time of the agent and increase agent productivity. The predictive dialer automatically dials the contact number from the list and determines the availability of the agent and gathers comprehensive information like call duration, call answer time, how calls answered often, and when the agent becomes idle.
Predictive dialer is very useful for telemarketing product and services of large companies because of its dial large number of contact and reduced agent idle time.