What Is Smart Predictive Dialer
Smart Predictive Dialer is a type of autodialer that automatically dials the contact no. from the given list and after the answer of calling its deliver to a live agent. The predictive dialer also predicts the average handle time, agent availability, available lines, AMD, busy numbers, and no answer calls. The most frequent uses of a predictive dialer are for rendering services and payment collection, for appointment reminders, for survey conduction and telemarketing, etc.

Let's see how we get the top 5 benefits of predictive dialer for our business.

Enhance Sales Efficiency
Predictive dialer increases sales efficiency by increasing answer call rate. Predictive dialer predicts if one agent is busy with the client on call it passes the call to another agent which is free. It also call no answer number many times according to your own choice how many times you want to redial it. More calls answer means more chance of sales and increases profit.

Save Time
Another benefit of using the predictive dialer is its saves time. We know that time is considered every crucial element in any business field. Predictive dialer saves the time of management in the presence of multiple features like Do Not Call List features, Call back features, leads record saving features, sales information, customer history, and prime time for a high percentage of sales.

Boost Agent Performance
Predictive dialer reduces the burden of agent due to the presence of some automatic features like automatic calling feature, complex algorithm features which determine when to place calls, and feature of determining the agent availability. The presence of these features in the predictive dialer makes the agent more productive and the agent can focus on customer interaction skills and provide the customer the best level of support.

Less Wasted Calls
One another benefit of a predictive dialer is control wasted calls. Predictive dialer has built-in features like automatic machine answer features, a feature of determining unavailable lines, monitor unanswered calls feature, and monitor busy number feature which saves from wasted calls.

Real-Time Feedback
Predictive dialers provide real-time feedback and return on investment benefits. By using a predictive dialer we can monitor productivity and performance. Through real-time feedback we monitor calls queues, total calls answer total busy calls, total unanswered calls, and many more.