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Cloud communications is a relatively new concept emerged in recent years as a key player in the world of telecommunications. It involves using cloud technology to facilitate real-time communication and collaboration between individuals and organizations, regardless of their location or device.
With the healthcare industry evolving and embracing new technologies, cloud communications are poised to play an increasingly important role in facilitating communication and collaboration between healthcare providers, researchers, and patients. So, without further ado, let’s discuss how cloud communication benefits the healthcare industry.3 Ways Cloud Communications Drive Value for the Healthcare Industry
Cloud communications technology has become increasingly popular in recent years, with the market expected to reach $1240 billion by 2027. Businesses can save up to 50% on communication costs by switching to cloud-based solutions.
Additionally, cloud communications can improve employee productivity and collaboration, with 78% of employees reporting improved communication and collaboration after adopting cloud-based solutions.
With the healthcare industry constantly evolving, it is crucial for healthcare providers to find innovative ways to improve efficiency and patient care. Cloud communications offer three key advantages:
Improved Patient Experience
An enhanced patient experience is a key benefit of cloud communication in the healthcare industry. Here are two examples of how cloud communication drives value for healthcare by improving the patient experience:
Remote Patient Consultations. Telemedicine is a rapidly growing trend in healthcare, and cloud communication is vital in making it possible. Cloud communication technologies like video conferencing, instant messaging, and secure file sharing allow doctors to consult with patients remotely. It is particularly beneficial for patients who live in rural or remote areas where access to medical is quite limited.
Appointment Scheduling. Cloud communication platforms can also schedule appointments. Patients can use an online scheduling system rather than calling a doctor’s office to schedule an appointment. It saves the patient’s time and streamlines the scheduling process for healthcare providers.
Enhanced Communication with Cloud Technology
A doctor can use cloud-based communication tools to access a patient’s medical records from the past, collaborate with other doctors or specialists in real-time, and provide immediate updates to the patient’s family members. This kind of communication can prevent errors, reduce wait times, and ultimately improve the quality of care.
Increased Efficiency and Cost Effectiveness
Cloud-based unified communication has brought about a revolution in the medical industry. Here are some ways it has transformed the industry:
Improved Accessibility and Security of Healthcare Data. Cloud-based data storage and management ensure that healthcare data is secure and accessible only to authorized personnel. It uses security protocols such as encryption, firewalls, and two-factor authentication to safeguard patient data.
Reduced Communication Costs. Cloud-based communication eliminates the need for traditional communication methods such as phone calls, faxes, and emails, which are time-consuming and costly. Cloud-based communication platforms such as video conferencing and messaging apps have significantly reduced communication costs in the medical industry.Conclusion
To sum up, cloud communications offer significant benefits for the healthcare industry, including increased efficiency, improved patient care, and enhanced security for sensitive information. By leveraging cloud-based solutions, healthcare organizations can streamline communication processes, reduce costs, and provide better patient outcomes.
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Communication is the lifeblood of every business, and thanks to recent technological innovations, global disruptions, and shifting market demands, virtual environments are essential for effective communication in the modern workplace. More companies are turning to the cloud to improve remote and hybrid collaboration, introduce new customer service channels, and lower IT costs. To explore what CaaS offers, download our new, free eBook today!Why CaaS?
The key to achieving a seamless experience in the cloud is integration. Navigating between multiple applications, platforms, and cloud providers is cumbersome and creates silos that hinder communication and add complexity. Disparate systems also introduce security risks and associated costs to protect every application and device. Without integration, simply doing business is a recipe for profit loss.Gain a Competitive Advantage with a Complete CaaS Portfolio
Communications-as-a-Service (CaaS), also called Unified Communications-as-a-Service (UCaaS), brings together voice, video, presence and chat, conferencing, virtual desktop, and other applications to create a simplified, interconnected environment where every communication tool works together effectively.
With CaaS, companies can create and customize a secure, seamless digital workspace that improves collaboration and maximizes profitability with no hidden costs – all from a single cloud provider.CaaS Deployments for Any Business
Whether an organization needs a single solution or a full suite, Sangoma’s end-to-end CaaS portfolio can address business communication needs and provide the right hardware and accessories to maximize performance and productivity. Customizable and comprehensive, Sangoma’s platforms offer flexible deployment options, secure integrations, and unified applications accessible from any device.
With Sangoma’s one bill, one vendor approach, organizations no longer need to devote time and energy to navigating multiple cloud vendors with their own policies, procedures, and workflows. When businesses partner with Sangoma, they enjoy a reliable, consistent partnership with expert support when and where they need it.Collaboration Solutions
Effective communication tools help companies collaborate effectively, which improves employee morale, productivity, and long-term profitability. Thankfully, Sangoma’s CaaS solutions are geared specifically toward enhancing collaboration amongst on-site and off-site teams, regardless of how they operate.Business Phones, Hardware, and Communities
In addition to its many software and as-a-Service products, Sangoma stands apart from other providers by offering an array of hardware, phones, and other devices to support business goals. What’s more, Sangoma maintains an open-source community to help small businesses, enterprises, government agencies, and other organizations create and deploy communications apps.
Businesses are constantly evolving, and with these additional services, Sangoma can act as a trustworthy, end-to-end partner as companies’ technology needs grow and change.
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Some companies are considering the transition from an on-premise unified communication system to a UCaaS system. There could be various reasons, ranging from the age of the prem system, to not wanting to manage the on-site system anymore (manually update the system, etc.), to it being part of your company’s strategy to move as much support systems to the cloud, to you are growing and you want your system to scale better and support remote offices.
No matter what, there are considerations.
One consideration is are the features the same? Some UC features are “easier” in an on-prem system, and some features are older and maybe not available on a newer UCaaS system (fax, analog phones anyone?, hot desking/hoteling for example) so if you have some favorite features or key older technology to support, make sure you ask.
Or maybe you’ve built some of your business processes to work with the on-prem system very tightly. Make sure you ask about that and don’t assume it will work.
Also, maybe you already paid for your phones, so does the UCaaS system support the phones you have already invested in?
And you should create a plan once you’e decided to do it. Make sure there is a transition period where the prem system and the cloud system are both there, and start the data migration (voice mails, etc.) first. Then there are the applications that interface to the phone system that need to be migrated over as well. And make sure your network can support this.
If you are considering a migration, Sangoma is here to help you. Give us a call. We offer both on-premise and cloud Unified Communication systems, and have literally helped migrate hundreds if not thousands of businesses from prem to cloud.
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Unified Communications as a Service (UCaaS) is a cloud-based solution that integrates communication features, applications, and services into one cohesive platform. By moving to a UCaaS platform, businesses can utilize the cloud’s mobility and scalability while reducing costs and increasing productivity. This article will go over what Unified Communications as a Service really means (and why it matters).What is UCaaS
UCaaS is a term that refers to unified communications as a service. It’s an umbrella term for different communications services, including video conferencing and collaboration tools such as SangomaMeet and TeamHub.
Businesses can utilize the cloud’s mobility and scalability by moving away from legacy components such as on-premise PBX systems. Additionally, most UCaaS systems enable your business phone number to be used by your smartphone and your laptop, enabling employees to work remotely very effectively. By moving to a UCaaS platform, companies can save on upfront costs by deploying a pay-as-you-go approach to their business communications. The monthly cost of a UCaaS platform is usually lower than the monthly maintenance and service costs associated with on-premise systems, and there is no capital expenditure required for hardware or software purchases.
Furthermore, with UCaaS, you don’t need to worry about purchasing new hardware or software every time you want to add new features; instead, you simply upgrade your subscription plan to gain access to new capabilities!
Features of a UCaaS Platform
A UCaaS platform has several features that make it stand out from other types of business phone systems. Let’s look at a few of the most important ones:
- Presence: This feature allows you to see which users are currently logged into the system and where they’re located in relation to your office, so you can call them when needed. It also displays indicators, such as, Do Not Disturb, Active, and Out of the Office.
- Mobility: The mobility feature allows you to stay connected regardless of your location. Through your office extension, you can make and receive calls, chat, and more with a softphone application on any device with an internet connection—a smartphone or tablet, for example—no matter where they are located as long as they have an internet connection. So you can work from home or from a remote location and still be able to use your office phone number!
- Collaboration: Collaboration tools are designed specifically for sharing information among team members within one organization; these include chat rooms where people can type messages back-and-forth using text whenever needed instead of calling each other individually over the phone.
- Unified Messaging: With unified messaging, users can manage many types of messages from a single application and switch communication modes on demand.
- Video Conferencing: Stay connected with multiple users with conferencing. Conferencing allows a group of users to meet and speak via voice and/or video from multiple locations. This option is also available to outside organizations, partners, or clients.
UCaaS offers a competitive advantage to businesses by reducing the number of independent tools, platforms, and solutions. It can streamline communications for organizations, regardless of size or industry. Because UCaaS integrates and optimizes all interactions, team collaboration and productivity are significantly improved, and the engagement of sales prospects, vendors, and customers. UCaaS facilitates:
- Increased collaboration between teams and departments
- Improved security through centralized management of various communications devices and apps
- Reduced costs due to the consolidation of messaging platforms into one centralized service
- Reduced IT overhead since the cloud subscription enables security and other updates to be done by the cloud service, not by you.
Businesses rely on communication tools to stay productive and competitive, and when it comes to motivating employees and increasing productivity, integrating communication tools empowers workers to handle multiple tasks quickly and efficiently. By integrating communications into one platform, companies can improve team collaboration and productivity while reducing costs. Brighten your future and improve your business communications with Sangoma’s UCaaS solutions and full-suite communication suite: (list products here?)
Let’s face it: launching a UCaaS (Unified Communications as a Service) system from scratch can seem pretty daunting. This type of cloud phone system incorporates many different types of communication / collaboration services to help your business succeed. Whether you’re talking about voice, video, messaging, meetings, presence or team-based collaboration, they’re all traditionally available as options.
And while the hallmark of a UCaaS environment is its ability to bring together all of these elements, there are many (frequently overwhelming) considerations you have to make on the back end to determine if and how it can work for you. Then, there are past investments. Over the years, many businesses like yours have spent significant time and money toward implementing many traditional communication and collaboration options that are now outdated for the modern landscape.
Previous choices, however, should not complicate matters when considering when, how and why to make that jump to an all-encompassing UCaaS infrastructure.Choose the UCaaS for YOUR Needs
In most cases, your provider may be able to handle the dirty work for you. The key is to select the specific features and elements that your organization needs, and see what sorts of deployment options are available from the host.
So … whether you’re starting out from scratch or migrating to a full-on – or even hybrid – UCaaS environment, most of this rollout involves the streamlining and automation of a la carte options.Consider Scalability …
Communications and collaboration options abound, but are not all necessary in every business case. From a UCaaS perspective, it can be scaled as necessary, with features added or taken away in an a la carte fashion as your organization’s needs change. In other words, UCaaS allows you to establish custom communications infrastructure exactly as you need while also supporting future growth initiatives.
For that reason, you should carefully evaluate the options and capabilities made available to you by the various providers, weighing them against your own unique needs.… While Embracing Flexibility
One of UCaaS’ best traits is how optimal it is for remote and telework environments. This cloud-based system can be deployed across many different types of communication channels and devices. The flexibility it extends to YOUR deployment, however, should run so much deeper.
In particular, focus on factors such as extending customer communications channels and streamlining CRM services with these options.Assessing Reliability
With flexibility comes the need for reliability, a factor that can largely be out of many organizations’ control. Sadly, the stability of a UCaaS is largely tied to the state of your – and your remote workers’ – internet connection, as well as the relative strength of the service provider and UCaaS architecture that it provides.
In most cases, the smart move is to choose a deployment that guarantees virtually unlimited uptime and availability, as well as geo-redundancy for better backup integrity. Many vendors claim accessibility to these. Reading customer and peer reviews, however, can often tell a different story.Focus on Real Time
UCaaS users tend to be the most productive when they can communicate and collaborate consistently in real time, as if seated in the same room as one another.Weigh Cost Versus Benefit
Like most extensive software deployments, the price tag will almost always play a factor. Choose a UCaaS system that gives you the most proverbial “bang for your buck,” weighing the critical features that you need against the feasible cost of their implementation.
While it’s often good to take a chance, gaining access to the most sought-after features and elements for the lowest-available cost is almost always prudent.
Have you considered the numerous features, capabilities and benefits that come as part of a comprehensive Sangoma UCaaS deployment? Visit www.Sangoma.com or call (877) 344-4861 for more information.
In an earlier blog, we wrote about how cloud-based Mobile Access Control is disrupting the market at break-neck speed. Nowadays, savvy small and medium-sized businesses (SMBs) have discovered that cloud-based systems can deliver benefits for workplace security just as they do for business phone systems and communication tools. In fact, data shows that nearly 40% of end users have already deployed wireless door locks as part of their access control solution.
There’s no doubt that users today demand seamless digital experiences, and cloud-native mobile access controls certainly help organizations satisfy these needs. Gaining quick access to doors, elevators, and turnstiles with a simple tap or swipe can make a big difference to users. And since most employees already have a smartphone on them at all times, it makes perfect sense. What’s more, administrators can more easily manage frequent activities such as adding or revoking privileges for new and departing employees or providing guest access. It’s a win-win!
Like any technology, however, not all solutions are made equal. To ensure organizations get the most bang for the buck, we’ve put together the top ten things they should look for when considering different solutions. Let’s explore below:Innovative, All-in-One Solutions
You’re likely already familiar with access control systems. But while legacy systems are cumbersome, requiring lag time to collect and distribute access components, cloud-based systems are quick and efficient, particularly when dealing with multiple job sites. Cloud-native controls are all-inclusive, including wireless door locks, sensors, software and controllers, which lets organizations implement a complete smart office system in one fell swoop.Easy Onboarding & Control
Frequent tasks like onboarding employees or removing access can be tedious and time-consuming for a system administrator. But, on the other hand, cloud-native access control lets organizations automate processes for greater speed and efficiency. Administrators can also save time and effort with a system that can be controlled from the palm of their hand – from adjusting configurations to reviewing events. If the unlikely scenario occurs where an employee shows up without their phone, administrators can even remotely unlock the doors.User-friendly Mobile Apps
With today’s access control systems, there is no need to purchase technology like key fobs. Instead, employees access their office through a designated mobile app, which works well considering that 93% of the U.S. population currently uses smartphones. Most people these days are already accustomed to conducting business with their personal devices: such as paying bills, sending money or verifying their identity – making it an easy learning curve. Within an app, employees can view the status of each door and swipe a small button to open it. The system then automatically resets the door status and logs the activity through the cloud.Flexible Access
Administrators should be able to effortlessly add users, assign different permissions and access levels, or move access privileges to a different job site. Following installation, they should also enjoy significant flexibility in terms of how their employees enter their job site, as the system can work seamlessly – whether a business chooses to deploy a mobile app or distribute more traditional access control technology like cards or fobs.Cost-effective
Adopting a completely wireless access control system, also referred to as Access Control as a Service (ACaaS), is typically an affordable option for businesses concerned with security. Cost-savings come from the system being quite simple to install and configure – never exceeding four hours! Oftentimes, ACaaS can leverage a business’s existing infrastructure, like using already-installed locks, which eliminates the need for extra wiring and their associated costs.Complete Workplace Security
There is no need to fret about cybersecurity when implementing cloud-native access control. Seek out ACaaS technologies that use encrypted cloud-based technology to authenticate employee devices and activity. The system’s integrity is further enhanced by existing smartphone safety technology like facial and fingerprint recognition. Modern access control solutions are “contactless,” which also contributes to overall workplace safety. These systems reduce the need to touch key cards, fobs and door readers – reducing the spread of contagious contaminants.Integrated or Standalone Installation
You’ve probably already realized that ACaaS is flexible enough to work well for any operation, even with pre-existing security setups. Whether you or your customer wants a fully wireless ACaaS solution or would prefer to seamlessly build upon previously installed infrastructure, it’s all possible with modern access control.Remote Management
Administering modern access control technology should be done independent of location and from any connected device. Talk about the perfect option for the hybrid workforce! Whether in-office, at home or on the road, admins should have complete visibility into their system and total control over who’s accessing the office – all from their mobile phone.User Directory Integration
Having an access control system that integrates with a user directory is a must. It allows for the intuitive configuration of user permissions, the establishment of groups and enables automatic provisioning via emails sent to users’ mobile devices.Smart & Secure! Smart Office Solutions from Sangoma
Sangoma SmartOffice brings the best of advanced access control to users’ smartphones. Nearly every business has security considerations; yet many lack advanced access control. Employees may have a key or fob to get into the building, but this falls far short from the efficiency, security and affordability of Sangoma SmartOffice.
Managed entirely through the convenience of the smartphone, SmartOffice operates over Wi-Fi or cellular connections to physically open locks. And since it is integrated with the Sangoma unified communications (UC) system, administrators can access user directory information to easily manage users, groups, and permissions for office access and the PBX from any location.
Sangoma Cloud service powers SmartOffice, ensuring that every user and every action is properly authenticated within the system. Seeing as the solution also uses employee smartphones, SmartOffice integrates common mobile security features like password protection. These security protections work together seamlessly to guarantee only certified persons have access to the premises.
Finally, as businesses grow, so too will SmartOffice. There is no limit to the number of wireless doors or mobile users that can be included. No matter how a company develops over time, SmartOffice can remain the foundation of its operational security.
Want to explore improving your company’s security with SmartOffice? Contact us today!
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In my last blog, I discussed “digital channels”, one of which are collaboration tools. Let’s take a closer look the importance of collaboration tools. Just take a look at this graphic.
We’ve all been using collaboration and messaging tools as we’ve been working remotely. Or maybe we’ve been using them anyway since we work in a distributed workforce. For sure, I can say productivity is enhanced by messaging someone, and sharing documents.
Frost and Sullivan feels the same way. As the whitepaper says: “Communications provide the connective tissue among diversified workforces—across departments, project teams, job roles, work locations and worker generations. Enabling a collaborative work environment can considerably strengthen employee bonds, enhance morale, improve the customer journey and drive workflow efficiencies.
And this is why Sangoma has invested quite a bit in our own collaboration platform, TeamHub, which is part of our UC platforms. While an essential part of UC is certainly the smartphone and laptop business phone number mobility aspect, it is becoming increasingly apparent that collaboration and video meetings also now need to be part of the essential to UC offering. And if you are getting these from different vendors, you don’t truly have an integrated UC platform.
To download the full Frost and Sullivan whitepaper to learn more about this, please go here.
As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using more video and instant messaging, has also been a change. Back only 25 years ago, there was only one way to get to most real-time / voice business communication systems from outside the building. Call into it from the PSTN. The change I described above has been enabled because of a wide variety of rich and powerful networks.
The incredible capability of modern networks enables us to imagine four states of an Evolved Office. These states don’t necessarily have to happen in chronological order and can also overlap. These states are simply there to help illustrate how enterprise communication needs will vary by company and will change, how they will continue to change, and how the Business Communications System will be playing a central role in these evolutions going forward.
Most offices today are in at least the first state of the Evolved Office, the Borderless Network. The business voice communications system can now be accessed from various networks, no matter where you are. Whether the user is on a Wi-Fi, LTE, or 5G mobile network or from an enterprise ethernet network, access to your business voice communications is possible. The networks are so advanced that access to all your business systems, not just voice systems, is possible. This enables work to occur from anywhere, at any time.
While more ubiquitous Wi-Fi is coming in the form of more and more hotspots, essentially extending your office to wherever a Wi-Fi hotspot can be found, 5G is the next frontier for enterprise communications. And not just because someone will be calling you at work or into your contact center from a 5G network.
5G also means faster speeds than any other wireless network, and it means your entire business could ultimately be connected to the outside world via a mobile connection. Think about the concept of mobile SIP trunking, if you will. Your whole business could be connected this way, and you can even have a 5G business network slice or dedicated bandwidth for you.
All of this means that all different varieties of business communication systems, whether unified or not, do not have to be physically on premise. All of these systems can be driven by cloud architectures. In other words, the borderless network also means everything could be in the cloud if one so chooses.
Next week I’ll explore further evolutions of the office.
In recent years, organizations have been thrust into remote and hybrid work scenarios. Companies of virtually every size were forced to adopt new delivery models for how its employees communicate and collaborate over daily tasks, even when not commuting to a physical workplace. Today’s companies are always looking for new ways to make operations more productive and profitable in spite of geographic disparity.
Traditionally, the day-to-day management of remote staff activity has been problematic, with factors such as workplace efficiency and cost-effectiveness limiting just how far the company could go.
The good news? Even the technologically inexperienced can benefit from – and even thrive in – a Unified Communications as a Service (UCaaS) environment.
Let Us Be Your UCaaS Guide
Whether you’re already familiar with UCaaS or just starting to learn about this mission-critical technology, it always helps to have a guide. Start at the beginning with the core purpose of UCaaS, and then see how finding the right platform and provider can make all the difference for your business.
UCaaS delivery models provide comprehensive access to communications and collaboration services on an on-demand basis. Tools such as chats, video conferences, productivity apps, and IP phone options are presented “as a service” through a consolidated, cloud-based platform that is accessible over virtually any device.
At the basic level, deployments streamline access to those and other features without passing along common headaches such as hardware and software installations, maintenance, staged updates, and migrations that tend to plague even the most experienced users. These technical needs are managed by your UCaaS provider.
For just a simple subscription, the UCaaS service provider handles all aspects for the organization, allowing it to focus exclusively on work and productivity. Nightmares such as communication lags, cooperative barriers, and document security become a thing of the past!UCaaS Features
Traditionally, UCaaS deployments include these features:
- Voice Calling: From phones, VoIP softphones, and mobile devices
- Conferencing: Real-time video, audio, and web-based including in-browser video calls from any device without downloading extra software
- Messaging: Via email, with voicemail, chat, and SMS-integrated contact centers and customer call management
- Collaboration: Through shared desktop apps and workspaces integrated into your communications system, plus the option to customize with third-party applications
UCaaS offerings have numerous benefits to organizational operations, including options for:
- Working from Anywhere: Remote and hybrid employees can interact in real time, regardless of geographic barriers or the device they’re using
- Business Continuity: Cloud infrastructure is securely housed off-site – and often with geo-redundancy – to promote business continuity and disaster recovery
- Scalability: App maintenance and updates are organized and pushed automatically via the cloud, while purchased capacity can be expanded by adding to the subscription
- Productivity: Promoted with increases to speed and efficiency in communications and document sharing
- Customer Service: Features contact center elements to monitor call data and improve CRM
- Cost: Eliminates hardware and software requirements, reducing IT spending
- Data-Driven Analytics: Leverages cloud-based insight to monitor employee work and correspondences
UCaaS As A Business Advantage
At a basic level, UCaaS streamlines cloud-native dialogue to bolster efficiency and minimize concern and cost. Elements such as support for voice and VoIP, presence, SMS and MMS, analytics and cross-device alerts promote more effectiveness in both areas.
In today’s corporate landscape, more and more employers are utilizing the remote and hybrid work experience, not just for the staff member, but for the executive as well. Allowing workers to access communications and collaboration software from their location of choice, rather than within a dedicated physical office or cubicle, is becoming a more commonly accepted norm. It may even be argued that this is the new standard for businesses to follow.
For that reason, access to top-notch communications and work-share tools is an absolute necessity. With UCaaS, one gains quick and easy access to applications to bolster productivity, free worker availability, secure critical infrastructure, maintain assets, and decrease overhead cost.
Contact our team today to discuss these and other benefits that UCaaS can offer to you! We will be your UCaaS Guide to choosing the right system for your needs!
What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into a couple of categories:
- Companies that want to minimize laptop costs
- Companies that want to control employee data access have – i.e., no downloading of files to personal computers (financial institutions, government agencies, etc.)
- Companies that want to outsource “security of data” as much as possible
- Seasonal or project-based businesses where giving laptops to contractors or seasonal employees isn’t practical
Is this for every company? No. I certainly like my laptop, and I like the applications on it. I do a lot of work when I’m not connected to the Internet.
But this might make sense for your company, especially as you move forward. How do I get this? The delivery and sales model are very similar to other cloud applications such as UCaaS. The DaaS provider sets up the service, and the business “buys” the service through a monthly subscription licensing model for its employees.
Sangoma offers DaaS services today. We have customers big and small using our DaaS solution. Many of our customers come to us initially for our UCaaS solution, and then when in discussions with them, they’ve been open to moving everything to the cloud. Our DaaS solution offers them the ability to do this, with the emphasis we can give on UCaaS.
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