In the recent past, web developers faced issues while integrating their applications with communication networks. The rise of cloud-based communication platforms such as Twilio, Plivo, and Nexmo eased the life of web developers. These platforms provides APIs to develop communication based applications, now computer telephony integration (CTI) is no myth for developers. Internet telephony service providers (ITSP) or carriers interested in offering communication API services like Twilio, Plivo, and Nexmo, can fulfill their dreams by deploying ICTCore SP edition on their own premises and start offering communications API services to their customers and charge them accordingly.

What is Cloud Communication Platform

Mobile app developers can use cloud communication platforms to link their apps to a phone's SMS, audio, and authentication features through APIs. These devices are used by developers to add contact features to their apps, such as text messages, user-to-user chatting, and voice connectivity. Many cloud communication frameworks provide documentation on extensibility to help developers customize how their apps communicate with these features.

List of Top and Reliable Cloud Communication Platform

• Twilio
• Plivo
• Nexmo

Developers can use cloud communication platforms to add features beyond simple communication, such as multi-factor authentication (MFA) through texts and emails. These resources are often linked with VoIP technology, or voice over internet protocol application, which uses an IP network to relay phone calls with no need for a separate telephone network.

Twilio

Twilio is a provider of cloud communications platforms as a service. Twilio's web service APIs allow software developers to make and receive phone calls, send and receive text messages, and perform other communication functions programmatically.

Plivo

Plivo is a cloud communication platform that allows businesses to modernize their business communications in a simple, fast, and scalable way. Plivo's APIs and SDKs help companies of all sizes quickly integrate voice and SMS capabilities into their applications.

Nexmo

Nexmo is a service that connects your applications to carriers all over the world. Using a single API, integrate SMS and voice messages. Register users, verify transactions, and implement two-factor authentication with Nexmo Validity.

Uses and the Benefits of Cloud Communication Platform

A full cloud communications solution is commonly introduced as an alternative as enterprise businesses search for a voice solution. Competitors parade new features and pricing to grab consumers' attention as new cloud-based technology is launched and consumer demand continues to move in that direction. All of these specifics can also obscure the overall advantages of cloud communications systems. The following is a list of advantages that a full cloud communications solution can provide to a business:

• Unification of several platforms
• Remote Connectivity & Mobility
• Scaling Up Quickly
• Strength of finances
• Fragmentation in the network

Setup Own Cloud Communications platform Using ICTCore Communication Framework

ICTCore is an open-source unified communications platform that allows developers and integrators to quickly build ICT-based applications while leveraging their established development skills. A developer may use ICTCore SP Edition to build communication-based applications like Auto attendant, Fax to Email, Click to Call, and so on. Custom business logic can be programmed to manage incoming and outgoing contact instances. The primary emphasis of ICTCore is on integrated and automated communications. The aim of ICTCore is to serve as a standard server-side software/back-end for computer telephony integration (CTI) projects. It can also be extended as a tool to create new communication solutions and services using the user's current development skills and technologies.
ICTCore Service Provider Edition facilitates service providers to set up a communications API provisioning platform similar to Twilio, Nexmo, or Plivo. ICTCore Service Provider Edition includes Fax, SMS, Email, and Voice technologies, as well as an IVR Studio that allows customers to create custom IVRs using advanced drag-and-drop tools.

Benefits and Features of ICTCore SP Edition

Here is a list of features and benefits of the ICTCore service provider edition:

• White label / Rebranding support
• Multi-tenant support
• Campaign support
• REST API’s
• SMS, Voice, Email and Fax technologies support
• IVR Studio to design custom IVR application with drag and drop tools

How ICTCore SP Edition compete with other communications API provisioning platforms

ICTCore SP Edition is next level communication framework and it offer IVR studio to users where users can design custom call flows with drag and drop tools and use these call flows in their applications . IVR studio is an interactive web-based software tool that allows you to create advanced telephony systems with a simple drag-and-drop interface. The user can pick any application from the toolbar area, then drag it to the main drawing area and drop it. This will create that application at the dropped location. Its drag-and-drop interface makes it easy for users to create voice response applications in a web browser. IVR Designer's toolbar contains the applications to create an IVR. Following is a brief description of each of those application.

Here is existing deployment of IVR Studio

Design custom call flows with IVR Studio