An Internet telephony service provider provides communications services using digital telecommunications mediums such as VoIP to either residential users or commercial enterprises. Anyone having a general knowledge of ICT’s can set up an IP Telephony Service Provider (ITSP) business. There are three main components required to set up your own ITSP setup.

1. Hardware Infrastructure

Hardware infrastructure may consist of dedicated servers, switches, routers, internet bandwidth, etc. The hardware infrastructure can be on a rental basis from a third-party hardware provider or it will be owned at your premises.

2. Software

It consists of two main components, first main marketing website with products listing with a self-services customer web portal and eCommerce functionality, and second, a white label multi-tenant ICT service portal to offer cloud-based / hosted ICT services to your customers and manage their billing and accounts separately.

3. Telecom Carrier / Gateways

Hardware infrastructure may consist of dedicated servers, switches, routers, internet bandwidth, etc. The hardware infrastructure can be on a rental basis from a third-party hardware provider or it will be owned at your premises.

In this section, we will discuss multiple ICT’s based software products that will enable you to offer a variety of business services to your customers and start your business as an ITSP. A complete Ip Telephony Service Provider solution will require

1. Provisioning portal it includes marketing of products and services, client management, billing, CRM and support services.

2. communication service portal it provides user and admin web portals to use the communication services.

Service providers can provide a wide range of services to their customers. Some of them are listed here.

• Bulk automated Voice Communications supporting multiple scenarios
• Bulk SMS Messaging
• Fax blasting
• Email communications
• Inbound/Outbound Call Center
• Unified Communications Contact Center
• CRM communications integration
• Business communication automation
• Voice-based automated Surveys
• IVR Studio to design custom IVRs
• CTI and personalized communications
• Auto, Predictive, progressive, preview, power, and manual dialing
• Rest API’s to integrate CRM or any third-party application
• Voice-based Appointment reminder
• Auto-provisioning of products/services
• Interactive / press 1 campaign

How ICTBroadcast can help your business

ICTBroadcast Service Provider Edition has been designed for Internet Telephony Service Providers (ITSP), to offer hosted autodialer, predictive dialer, progressive dialer, power dialer and call center services to their business customers using their own platform.

ICTBroadcast Service Provider Edition features unified communications, multi-service billing, advanced routing system and payment management system that make it a perfect choice of internet telephony service providers/telecom operators/carriers.

ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, SMS, fax, and email) to their customers.

ICTBroadcast is productive, scalable, fault-tolerant, and secure software and also comes with monitoring, integration, upgrading, and support services. Some other features that ICTBroadcast SP edition have to support your business are listed below:

How to Set Up an ITSP Business with Other Software Products

ICTFAX:

ICTFax is an open source fax solution which helps in sending and receiving faxes via the internet. ICTFax provides the facilities to its user to send or receive faxes through its Email to fax and fax to email services.User may send a fax directly from email to a fax machine or user can even receive fax sent through a fax machine in his email inbox by the use of ICTFax solution.

• Blasting Simultaneous Messages
• Web to Fax
• Fax to Web
• Email to Fax | Fax to Email
• Sending Fax Via ATA
• Receiving Fax Via ATA

ICTContact:

ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support, inbound and outbound communications, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers.

• Voice Communications
• SMS Communications
• Email Communications
• Unified Communication
• Accessibility
• Bulk Operations

ICTCore Service Provider Edition:

An open source unified communications framework designed for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore, a developer can create communication-based applications such as Auto attendant, Fax to Email, Click to Call, etc. They can program custom business logic that can control incoming and outgoing communication instances.

• Truly unified communications framework
• Scenario Based Automation
• Easy to extend
• Ready to use
• Multiple Gateways

Main Features of ICTBroadcast

1. IVR Studio
2. Unified Communication
3. Rest Api's and Webhook / Push Call Notification
4. Voice Call Surveys and Polls Campaign
5. Appointment Reminder Campaign
6. CNAM Support ICTBroadcast
7. Outbound Call Center With Predictive Dialer Support
8. Inbound Call Center
9. Subscription campaign to Register customers Automatically Through Voice Broadcasting Campaign

IVR Studio

ICTBroadcast has a super advanced and super user-friendly IVR Designer / IVR studio that allows you to create advanced telephony systems with a simple drag-and-drop interface. The user can pick any application from the toolbar area, then drag it to the main drawing area and drop it. This will create that application at the dropped location. Click here for more information IVR Studio.

Unified Communication

ICTBroadcast supports different types of telemarketing and broadcasting campaigns fulfilling requirements of multiple business scenarios .ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about unified communications.

Rest Api's and Webhook / Push Call Notification

ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process. Customers can make the most of third party applications without compromising the quality of service ICTBroadcast provides. Learn more about Rest API’s.

Voice Call Surveys and Polls Campaign

An ideal customer survey voice would provide a business-wide platform for gathering, evaluating, and acting on feedback. The great news is, the customer’s voice affects the entire company, including every unit and every department working together to solve customer concerns or to meet customer requirements. Learn more about Voice Call Surveys and Polls.

Appointment Reminder Campaign

ICTBroadcast is a unique auto dialer that can be used as an automated appointment reminder software. Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events. Appointments are necessary and thus part of every walk of life. Learn more about the Appointment Reminder Campaign.

CNAM Support ICTBroadcast

ICTBroadcast facilitates its users to implement the LCR technique in Routing. LCR synonym of Least Cost Routing is a process to find the most inexpensive way to route phone calls. It is the process of analyzing and selecting the most economical path of outbound and inbound communications traffic. Learn more about CNAM Support.

Outbound Call Center With Predictive Dialer Support

ICTBroadcast predictive dialer includes complete and advanced call center functionalities such as inbound call center and outbound call center with power dialer, predictive dialer, press 1 dialer, Robo dialer, dynamic dialer modes.Learn more about Outbound Call Center.

Inbound Call Center

ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is an incoming call received, ICTBroadcast plays an IVR or recorded message (optionally), and on keypress, ICTBroadcast forwards interested callers to Live Agents for further support.Learn more about Inbound Call Center.

Subscription campaign to Register customers Automatically Through Voice Broadcasting Campaign

ICTBroadcast Integration campaign is the latest innovation in the telemarketing and auto-dialing industry. It empowers sales managers to automatically register new customers , book orders, sell packages or upgrade their existing packages . ICTBroadcast Integration campaign enables businesses to automatically invoke software registration processes with just one key press from recipient / customers.

It plays pre-recorded voice messages offering customer / recipients new packages / services / offerings and ask customers to press a specific key if interested and when interested customer press said key, ICTBroadcast invokes registration process calling specific URL / API’s that automatically register new customers, orders or register them for packages accordingly. Learn more about Integration Campaign.