An Internet telephony service provider (ITSP) solution provides VoIP and unified communications services to individuals or companies. Such solutions eliminate the additional cost associated with setting up traditional phone system without any compromise on quality of service. Anyone with a basic knowledge of computer and telephony can operate and maintain such system easily.
Generally startups are tight on resources. They have two options to choose between to begin their new business: Hosted or On-premises. Although on-premises is a good option in the long run. But buying ITSP solution as a hosted platform saves money in multiple ways for startups. A hosted solution is much like renting an apartment when you don’t have a suitable location for your business. Any issue in the apartment is handled by the landlord. Much like the same way, a service provider will handle all the issues in your solution. No need to hire an expert to maintain your system. Since service provider is responsible for maintenance, it does not increase your cost to manage the system.
No IT knowledge is required
ITSP solutions and products are not hard to use for a non-technical person. Most solutions does not need IT knowledge (e.g. ICTBroadcast). You do’t have to deal with complicated manuals. It’s like the click of the buttons to create campaigns, manage contacts, and messages. Then finding and analyzing the campaign summary reports is also very easy and graphical.
New businesses that are small or medium in size and non-profit organizations mostly have limited resources. With hosted ITSP solutions, they can reach to their clients and prospects by spending very small portions of their money and in return, get the most out of it and hence increase their chances to grow as a stable business.