Latest Blogs
Stay updated with the latest news, feature releases, and contact center trendsICTContact Brings Conversational AI to Outbound Calling with New Built-In AI Voice Agent
ICTContact 6.5 ships a built-in AI Voice Agent: natural two-way phone conversations at campaign scale with live-agent transfer, callbacks, and CRM updates handled mid-call.
An npm Worm Just Published Itself Through a Real Release Pipeline. Open Source VoIP Teams Should Care
In mid July 2026, attackers pushed malware through a project’s own GitHub Actions release workflow, complete with valid npm provenance. Here’s what that means for teams running open source VoIP stacks.
Top Open Source AI Innovations of 2026
The open source AI projects that actually matter in 2026, and how they change what a small team can build and ship.
One Malicious SIP Message Shouldn’t Take Down Your PBX: Hardening Open Source VoIP Against 2026 DoS Attacks
A single crafted SIP packet shouldn’t be able to crash your phone system. Here’s a practical playbook for hardening the SIP edge of an open source VoIP deployment in 2026.
Sovereign AI for Telecom: Adding On-Premises Voice AI on an Open Source Stack
Most voice AI ships your call audio to an external cloud. In 2026, providers want it on-premises. Here is why an open source, self-hosted stack is the right foundation for sovereign voice AI.
What 2026 SIP Spoofing Research Means for Open Source VoIP Security
New 2026 research shows SIP caller identity can be forged. Here is how open source VoIP teams harden their stack with patching, SBCs, encryption, and STIR/SHAKEN.
Why Service Providers Build on Open Source VoIP
Service providers keep choosing open source VoIP over closed platforms, and not just to save on licenses. Here is what open source actually buys a provider, and where it asks for effort in return.
Best Open Source VoIP Billing Software in 2026: A Hands-On Comparison
A practical comparison of the best open source VoIP billing software in 2026, from FreeSWITCH-native ASTPP to the carrier-grade CGRateS charging engine.
ICTPBX Community Edition Released as Open Source: Free IP-PBX and Fax Server Under MPL 2.0
ICT Innovations has released ICTPBX Community Edition as open source under MPL 2.0. It’s a free, self-hosted IP-PBX and fax server management platform built on FreeSWITCH, FusionPBX, and Angular.
ICTPBX Released: Multi-Tenant, White-Label PBX Built on ICTCore and FreeSWITCH
ICTPBX is now generally available — a white-label, multi-tenant PBX platform for ITSPs and service providers, built on the ICTCore + FreeSWITCH stack with an Angular dashboard.
Open Source Telecom Software Suite: ICT Innovations’ Full Product Stack Explained
ICT Innovations builds a complete open source telecom software suite — from auto dialers to fax servers to LMS platforms. Here’s the full stack and what each product actually does.
Best Open Source Contact Center Software in 2026: The Complete Comparison
Choosing the best open source contact center software in 2026 means evaluating platforms on multi-channel support, ACD, dialing modes, and API quality. This guide compares ICTContact, ICTBroadcast, Vicidial, GOautodial, and FreeSWITCH with honest use-case guidance.
ICTBroadcast Enterprise Version 7.0 Released, The Best Multi-tenant AI Powered Auto Dialer and Call Center Software
ICTInnovations has officially released ICTBroadcast Enterprise Edition 7.0, marking a major step forward in unified communication automation. The new version offers enhanced performance, improved scalability, and a refined user experience. As an all-in-one auto dialer...
Unified, Open, and Connected: Exploring the Future of Open Source Unified Communications
In today’s hyperconnected digital world, communication forms the backbone of every successful organization. Whether it’s internal collaboration between teams or customer interaction across multiple channels, businesses rely on seamless and efficient...
Open Source VoIP Billing Software vs Proprietary: Choosing the Right Solution for Your Business
The telecom and communication industry has transformed significantly over the past decade. As businesses shift towards Voice over Internet Protocol (VoIP) services for cost-effective and flexible communication, the demand for robust VoIP billing software has grown...
Comprehensive CTI Development Services for Businesses Seeking Smarter, Faster, and More Effective Customer Interactions
Effective communication with customers has become more crucial than ever in today’s highly competitive business environment. To deliver a seamless customer experience, organizations require advanced tools that integrate telephony with computer systems. By...
Top Open Source ICT Innovations in 2026: Transforming Businesses, Communication, and Technology
The digital era is evolving at an unprecedented pace, and 2025 is shaping up to be a year where open-source innovations dominate ICT (Information and Communication Technology). Businesses, startups, governments, and individuals are increasingly turning to open-source...
Revolutionizing Business Communication with ICT Innovation: Open Source Unified Communications
In today’s business environment, effective communication serves as the foundation for success. Companies are continually looking for innovative methods to improve interactions, boost collaboration, and lower operational expenses. ICT innovation: open source...
ICT Innovation: CTI Development Services to Streamline Customer Interactions
Effective communication with customers is now more important than ever in today's fiercely competitive corporate climate. To provide a seamless customer experience, businesses need powerful tools that can integrate telephony with computer systems. By bridging the gap...
What Are the Advantages of CTI Integration with Your CRM?
In today’s fast-paced CRM landscape, staying ahead means embracing smart technologies that enhance customer interactions and streamline operations. One powerful solution making a significant impact is Computer Telephony Integration (CTI). When CTI integrated...