Best Free And Open Source Ticket Systems

Best Free And Open Source Ticket Systems

OTRS is a free and open source Ticket Request System it is also known as trouble ticket system. It is very excellent software that most of organization or companies used to assign tickets to incoming queries and track further communications. By using OTRS you can manage customer telephone calls,managing incoming inquiries,defect reports and support requests. It has a capacity to handle thousand of tickets per day it is also highly scalable software which allow multiple agent support. Each agent can read the messages, bringing them in order, and answering them. OTRS has a great feature of showing entire history of ticket and also has ability to merge multiple requests about the same incident. OTRS allow the integration functionality and allow different department like internal IT, helpdesk, pre-sales, billing,support etc to quickly response to inbound inquiries.

osTicket is an opens source widely used support ticket application initially released in 2003 under license GPL2.It has a comprehensive features of integration you can integrate inquiries created via web-based forms,email and phone. From a single place you can manage, organize and archive your support request. Its comes with easy installation procedure, installatron remote is one click solution for installation and managing osTicket websites. osTicket provide the features of auto response(automatic reply is sent when a new ticket is opened), alerts and notices(upto date client adn staff with email alerts), provide canned replies(predefined responses for FAQs and provide configurable and flexible settings), assign and transfer(assign tickets to a staff and concerned departments) and support history.

Trouble Ticket Express is an open source fully automated web based help desk.It is very easy to install solution written in Perl language. It supported different operating server like Unix and window. It provide the features of unlimited operators,unlimited customer service, bulletin board correspondence tracking, forms and email alerts. You can access it remotely from any place where you are. You can control completely your customer service operation. It also provide the features of correspondence tracking, email alerts,custom fields and customizable ticket browser layout,ticket monitoring and unlimited operators,inventory tracking and multiple inquiry forms,optional MySQL database and SQL Server database,file attachments and email based submission,usage report and data export,easy data backup and restore and many more.

RT(Request Tracker) is an open source ticket-tracking system. It is written in Perl language and runs on the Apache and lighttpd web servers. It is released under the GNU General Public License. For data storage it used different database like MySQL, PostgreSQL, Oracle, SQLite database. It supported cross platform like Linux, Mac OS X, and other Unix-like systems,Window. It has excellent web based graphical user interface which is used for customer service personnel and end users. It also allow you to customize web pages according to your needs and offer REST APIs. You can integrate RT with email, attachment and supporting auto responses.