Contacs Lists can be prepared using following methods 1. Manually adding Contacts First you need to add a contact group Click Contacts ==> Contact Group ==> Add new group Enter name of group and select desired regions, countries and destinations Click Save button at...
The format of external file needs to be in CSV (comma seperated values) format as show below “923330000000”,”First Name”,”Last name”,”email@domain.com”,”address”, “custome value 1″,”custome...
The required format of sound file need to 8 Khz sampling rate , 16 bit mono and supported types is wav file You can use one of following methods to create 8 khz 16 bit mono wav files a. Microsoft Windows built-in recording tool “Sound Recorder” 1. Click on...
The concurrent channel capacity of system can be limited by following factors a. Server Hardware , A dual core 3.0 GHZ system can support more than 500 concurrent channels b. Voip Provider / Gateway does limit number of concurrent channels c. Internet Bandwidth and...
Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...