Open Source VoIP & ICT Solutions for Businesses Worldwide

Growing use of web and social media analytics in call centers

Social media has changed the nature of the Web from passive to proactive. During the 1990s and early 2000s, company websites were used as a medium of displaying online portals of their products and services while sales and inquiries were mostly done on telephones....

Mobile VoIP is becoming a good commodity for wireless carriers

In layman’s terms, mobile VoIP provides people to send and receive phone calls using some third-party mobile VoIP service provider (e.g. Skype) over an internet connection. Mobile VoIP service providers provide this service free of cost (or very nominal...

Big Data Analytics of voice by large call centers

Voice over IP (VoIP) and analytics tools are becoming each other’s need. Enterprises and large call centers are turning a huge amount of telecom data into valuable intelligence to improve their business processes, generate new sales leads, increase customer...