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Software as a Service (SaaS) SaaS or Software as a Service, is the widely known term in these days. Most people also refer to it as cloud based software. The concept is that a user stores their information on a server application rather than on their personal...

CRM stands for customer relationship management. CRM is a term that describes a strategy for working with customers, but in practice is most often used to describe the category of products that enable effective customer relationship management. In the first word of...

The most crucial programmed that runs on a computer is the operating system. It controls the memory and operations of the computer, as well as all of its software and hardware. It also enables you to communicate with the computer without having any prior knowledge of...

IVR Studio / IVR Designer Introduction IVR stands for interactive voice response. IVR Designer / IVR Studio provides easy drag-and-drop functionality to allow you to design advanced telephony systems. Any application can be picked from the toolbar area, then dragged...

Cloud-Based Call Center Cloud-based call centers store their call center technology on the cloud and have it hosted and supported by a third-party vendor. The technology behind a cloud call center is typically based on automatic call distribution (ACD) and interactive...

What is an SIP? Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer protocol that...

What is Autodialer? The software that automatically dials numbers is known as a autodialer. Their names suggest that they have the common function of automatically dialing telephone numbers, which (as their name suggests) they can do in a variety of ways. When it is...

ICTBROADCAST AUTO DIALER SOFTWARE INTEGRATION WITH GOOGLE DIALOGFLOW Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast. Google Dialogflow is a natural language understanding platform that makes it easy to design and...

ICTBroadcast integration with Google DialogFlow Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a...

We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new additions / features introduced in ICTBroadcast Version 4.3 Three level user account supported....

Pleased to announce the release of ICTCore Version 1.2.0 with following new additions * DID and Forwarding support added for Fax ATA support * File format supported added for major Office related formats * Multiple documents/attachments support added for fax * Dialing...

introduction to ICTCore Service Provider Edition ICTCore Service Provider Edition is a multitenant Open Source Communications framework featured with billing and white label support, developed over open source Freeswitch communication engine, ICTCore Service Provider...

ICTContact is the perfect solution for your contact center needs. With predictive dialing, you can save time and money by automatically dialing numbers that are most likely to be answered. You'll never have to worry about missing a call again! If you want reliable...

Dear ICTInnovations' community and group: We at ICT Innovations are pleased to announce the release of our business version of ICTSchool, the school management software as completely open source license available at GitHub with advance features such as multi branches...

The ICT Agent (a Google Chrome extension) integrates your ICTCore into Chrome to click-to-dial any number which is visible on web page functionality. Just click a number from a website or email while using Google Chrome and the number will dial automatically from your...

We've noticed a lot of interest in adding vaccine notifications and appointment reminders as countries around the world continue to authorize COVID-19 vaccines for public use. This tutorial will show you how to use ICTBroadcast notifications to remind users of both...

This research report named Student Information System market trends in the year 2021. The modern student data structures market research observes incorporates a part of the critical sports of the momentum marketplace length for the scholar statistics systems market...

There is a huge demand in businesses for the integration ability of communications solutions. The combination of communications solutions and web/software applications (also named as Computer Telephony Integration) substantially increases the productivity of a...

A contact center, also known as a customer interaction center or an e-contact center, is a centralized point of contact for all customer communications through multiple networks. Their main goal is to provide reliable and effective technical support, customer care,...