Frequently Asked Questions
Quick answers about VoIP, SIP technology and our open-source solutions.What is VoIP and how does it work?
VoIP (Voice over Internet Protocol) converts voice signals into digital data packets transmitted over the internet, eliminating the need for traditional phone lines and reducing communication costs significantly.
What is SIP and why is it important?
SIP (Session Initiation Protocol) is the signaling protocol used to initiate, maintain and terminate real-time voice and video sessions over IP networks. It is the foundation of modern VoIP infrastructure.
What open-source VoIP platforms do you support?
We work extensively with FreeSWITCH, Asterisk, and our own ICTCore communications framework. These platforms power all of our software products including ICTBroadcast, ICTContact, ICTFax and ICTDialer.
Can I get technical support for your open-source products?
Yes. We offer installation, configuration, integration and annual support packages for all our open-source products. Contact us with your requirements for a tailored support plan.
Do your solutions support multi-tenancy?
Yes. ICTBroadcast, ICTContact, ICTFax and ICTPBX all support multi-tenant deployments, making them ideal for internet service providers who want to offer hosted services to their customers.
What is T.38 FoIP?
T.38 is an ITU standard for transmitting faxes over IP networks in real time. ICTFax supports T.38 FoIP, allowing traditional fax machines to send and receive faxes over VoIP infrastructure.
How can I get started with ICTBroadcast?
Visit ictbroadcast.com for documentation, demo access and download links. We also offer professional installation and deployment packages to get you up and running quickly.