ICT Broadcast: A professional telemaketing platform supporting multiple broadcasting technologies
ICTBroadcast is reliable software for unified telemarketing. It supports voice, SMS as well as Fax broadcasting services for both medium and small corporations and business groups. The software has been developed with a number of favorable features and capabilities that fulfill business requirements very well. It helps service providers to offer valuable broadcasting services including smart predictive dialer and smart auto dialer features. It supports bulk messaging and fax services along with quality voice broadcasting. As it supports these three capabilities therefore, it is called as Unified Broadcasting software.
Smart Predictive Auto Dialer Features:
ICTBroadcast provisions smart predictive autodialer competences (Interactive Voice Broadcasting). ICTBroadcast will play message to answered receivers and when receiver press preferred key, the call will be conveyed to live agent for additional support.
The main objective of creating a smart predictive auto dialer is to gain benefits in the field of telemarketing. It recognizes answering machines and leaves automatic messages on voice mail. It manages outbound call recordings, and plays pre recorded end of call messages. Predictive dialer manages every campaign separately from the other, and you can thus define every criterion to adjust for your target. Speed of dialing, number of rings, number of call attempts associated scripts, opening hours, call schedule depending of time zone or segments… All criteria’s are completely customizable, and real-time modifiable.
SMS and voice broadcasting capabilities:
The best features users may get from ICTBroadcast Service Provider Edition include voice as well as SMS broadcasting. Each user may have their own particular number of people and in the same manner, each service providers may have many customers to send SMS and voice messages to. ICTBroadcast Service Provider Edition allows them to manage proper broadcasting scenarios with available capabilities. They may use proper broadcasting channels to spread their messages within no time. It is quick and reliable to set up and send SMS and voice messages over a vast public with time constraints. Quality of telemarketing is high that easily fulfills distinct televising requirements. It supports bulk messaging and fax services along with quality voice broadcasting. As it supports these three capabilities therefore, it is called as Unified Broadcasting software.
ICT Broadcast’s editions:
ICT Broadcast software is currently available in three editions. It includes ICT Broadcast Personal edition and ICTBroadcast Service Provider Edition. Both editions are enriched with many favorable and professional broadcasting capabilities that help the professionals as well as telemarketers to fulfill their on hand corporate demands and complex obligations.
Employ Live Monitoring:
ICTBroadcast offers live monitoring capabilities that allow the service providers or the admin to monitor and analyze currently active users. They can handle live calls easily while controlling gateway loads. System statistics can also be viewed and maintained with ease.
Scalable unified system:
With its scalable unified system, admin can blast more than a few channels. This enables the users to convey their messages instantly over thousands of people. With scalable features, ICTBroadcast users can deliver instant messages without bearing any complexity.
Contacts Management features:
ICTBroadcast offers a remarkable contact management system. Millions of contacts can be managed and categorized while considering their destinations. Duplicate contacts can be filtered easily. At the same time, users can avoid invalid contact information. It is further possible to import any number of contacts from external files. This importing is carried out in mostly CSV file formats.
Surveys facilities:
ICTBroadcast has survey facilities for their users. With this features, they may schedule surveys based on various questions. After receiving answers from recipients, survey responses can be used to generate useful reports for enhancing and developing the existing system and features. Surveys and polls facilitate users to get perfect responses from their customers to determine the actual requirements as well as complain (if there is any) in a timely fashion.
Voice broadcasting:
ICTBroadcasting is a reliable name in voice telemarketing that offers so many other considerate telemarketing features to let businesses grow on planned and anticipated objectives.
By the use of ICTBroadcast’s Voice broadcasting system, many essentials can be controlled. For instance, there is a possibility of sending a mass message to all the clients notifying them of an exclusive offer on products, or to even show your gratefulness for their support to the company. Similarly, it’s an effectual approach to notify people about a sudden emergency such as weather-related closing or additional situations. This proves that there is no such need of traditional calling tree or dialing each person separately. This also enables you to run, control or monitor manifold campaigns simultaneously without botheration.
ICTBroadcast Service Provider Version works with Cloud computing to withstand mutable, great and any sort loads and high consumption. Voice broadcasting is a mass interconnecting system that transmits telephone messages to plenty of call receivers simultaneously and consists of both profitable and public applications.
ICT Broadcast’s Cloud based Solutions:
ICT Voice broadcasting system comprises of software for rising and running cloud-based voice broadcast operations and applications. ICT Broadcast’s Cloud based system is more helpful and creditable than others as users can get many benefits from it. The possible outcomes include quick performance ratio, nominal management overhead, reasonable scalability and maximum availability. Cloud based capabilities help the users to meet the upfront challenges within time.
ICTBroadcast delivers a cloud based voice broadcast Wizard that allows you to take a gradual approach to describing voice broadcasting packages. Every person or business can understand the easy procedures of establishing voice-broadcasting scenarios according to their particular needs. In addition, ICT Broadcast gives scalable voice broadcasting that implies sending voice messages over huge people around the globe. There is no limitation on where they live but voice messages will be transmitted with equal quality in same fraction of time.
Automated Telemarketing:
ICTBroadcast is convenient multi tenant software that allows simple tasks within a timely manner. With the assist of this astonishing technological software, telemarketers quickly find new, better and up to the mark methods of marketing. At the present, entire telemarketing, process has become automatic due to the replacement of cell phones and laptops with pocket PCs and tablets and ICTBroadcast has done a lot in this manner. An entirely smooth environment is available where you can interrelate with your customers simply by delivering them with your recent proposals and solutions. ICT Broadcast’s automated telemarketing is simple and cost effective as compared to direct sales.
Web based IVR Designer:
ICTBroadcast Service Provider Edition is further capable to provide with a web based IVR designer. This designer is a suitable tool to customize various IVR menus while using different drag and drop controls. There is no limitation on how you may use these controls for designing your own specific IVR. Furthermore, you may present your own prepared IVR design to your customers for explaining concerns in depth.
Multi Tenancy and Multi Campaign features:
With its multi tenancy and multi campaign features, users and service providers are able to control and run distinct campaigns simultaneously. This does not affect functioning of any campaign rather the whole work is done independently with maximum usage.
Separate web portal for User and Admin:
Further, user and admin are given with different web portals so they may easily work in their own panels without being disturbed by others activities and tasks. User doesn’t have to interact with admin panel and also admin doesn’t have any concern with user’s web portal. They both have maximum campaign management authorities so required outcomes are acquired with huge possible exploit
Call Throttling:
With ICTBroadcast call throttling features, you can manage calls very easily. It allows you to manage calls in a professional manner with different capabilities. You may direct calls in any manner i.e. by keeping record of channel campaigns or with user’s perspective. Calls may also be managed through node or truck information. In addition, it is also possible to increase and decrease the synchronized channels and limits of live campaigns. This channel and campaign management is done in a real time approach.
Route and Rates Management:
ICT Broadcast further allows its users to manage routes and rates in an easy and understandable approach. With its professional route and rates management capability, you may control the channel and users destinations while organizing routes. You can also set the destination tariff or rates with ease.
Multi Service Billing
Controlling funds and billing is an essential capability that makes ICT Broadcast more prominent in all available unified telemarketing systems. With its reliable prepaid billing system, you may pay for the bills easily. It further helps in paying for the funds with required call and campaign management according to the available finances.
Proper and convenient Scheduling:
It is simple to schedule tasks and call management with ICT Broadcast’s scheduling features. You can schedule different campaigns on particular date and time. Starting and stopping date of campaigns can be managed with modern and reliable scheduling capabilities. With this feature, you can even schedule campaigns on particular days so they will be started as well as on those dates automatically.
External Call Center:
ICT Broadcast has basic call centre functionalities as well as ICTBroadcast can be integerated with external call center , Users are able to get call center support in time so they may get answers to their queries and resolve their issues quickly.
AMD Support:
ICTBroadcast has Anwsering machine detection capability , Outbound calls will detect Anwsering machine automatically with pre-configured AMD algo and able to hangup or leave different voice message on detection of Answeringg machien
Manage different running Campaign:
It wasn’t too easy to start, stop or run a campaign so simply but ICT Broadcast offers a very quick and proficient system that handles all campaigns with additional functionality. This allows the broadcasters and telemarketers to manage their campaigns with proficient skills and capabilities.
Multi-tech and Multi-codec capabilities:
ICT Broadcast has further multi tech and multi codes features and it supports IAX2 and SIP technologies for offering these powerful features. You can get benefits from almost all codecs with this convenient unifier software.
Multiple Trunks features:
Now you may use more than one trunk ate a time. ICT Broadcast is capable of using multiple trunks simultaneously without affecting quality and services of each of them. Now, every campaign can use required available trunk in time. If one trunk is utilized to its maximum, other available trunks may be employed at that particular instant. The fully occupied trunk is then employed after getting some free capacity on it.
Open-source Gateways:
As ICTBroadcast provides different features including SMS, voice and fax broadcasting that is why it employs different open source gateways for these functionalities. For instance, for SMS broadcasting ICTBroadcasting uses famous Kannel open source gateway. In addition, it uses open source Asterisk for Fax as well as Voice broadcasting services. ICTBroadcast works perfectly with these different communication software to enhance the telemarketing features and broadcasting services for its users. Every business owner and telemarketer may easily utilize offered features according to their requirements and demands.
Maximum and complete Data Management:
ICT Broadcast is a proficient unified broadcasting software that helps you in managing data easily. No matter how many users are there but you would be able to manage their data in separate panels. There is no effect of ones data on others data items. ICT broadcast allows you to control each user’s voice recordings, documents, SMS messages as well as IVR separately while providing maximum management capabilities.