Jun 15, 2022 | Uncategorized
IVR Studio / IVR Designer Introduction IVR stands for interactive voice response. IVR Designer / IVR Studio provides easy drag-and-drop functionality to allow you to design advanced telephony systems. Any application can be picked from the toolbar area, then dragged...
Jun 6, 2022 | Uncategorized
Cloud-Based Call Center Cloud-based call centers store their call center technology on the cloud and have it hosted and supported by a third-party vendor. The technology behind a cloud call center is typically based on automatic call distribution (ACD) and interactive...
May 31, 2022 | Uncategorized
What is an SIP? Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer protocol that...
May 28, 2022 | Uncategorized
What is Autodialer? The software that automatically dials numbers is known as a autodialer. Their names suggest that they have the common function of automatically dialing telephone numbers, which (as their name suggests) they can do in a variety of ways. When it is...
May 8, 2022 | Uncategorized
ICTBROADCAST AUTO DIALER SOFTWARE INTEGRATION WITH GOOGLE DIALOGFLOW Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast. Google Dialogflow is a natural language understanding platform that makes it easy to design and...
