Dec 18, 2014 | Uncategorized
An enterprise-grade (or enterprise-class) application is one that is running a mission-critical piece of software. Such an application should have reliability and fault-tolerance features to handle any kind of failure while running. It can even be able to scale up and...
Dec 17, 2014 | Uncategorized
IVR is the abbreviation of Interactive Voice Response that refers to the interaction of an automated voice communication system with a customer through telephone or mobile keys. IVRs allow computers to respond to customer calls instead of living agents by providing...
Dec 16, 2014 | Uncategorized
Telemarketing is a dirty business but if used correctly, it can be a powerful tool that can help build and grow your business. Small and medium-sized businesses (SMBs) today require using all the resources available to get them going. Visibility is an important factor...
Dec 15, 2014 | Uncategorized
An Internet telephony service provider (ITSP) solution provides VoIP and unified communications services to individuals or companies. Such solutions eliminate the additional cost associated with setting up traditional phone system without any compromise on quality of...
Dec 11, 2014 | Uncategorized
Many businesses and professionals believe that fax is dead. And they are correct to the extent that traditional fax technology is dead. But its digital cousin, Fax-over-IP (FoIP) is still in use by many businesses and its use is growing steadily. More businesses are...
