Latest Blogs
Stay updated with the latest news, feature releases, and contact center trendsLinux continues to be the number one choice of world’s top supercomputers
In the Top 500 supercomputer list was compiled in June 1993, Linux was already the top choice of the world's top 500 supercomputers with almost running on 476 out of the top 500 fastest supercomputers in the world. But when the 2014 Top 500 supercomputer list is...
WebRTC to power Skype as a web browser application
The Skype and Internet Explorer teams at Microsoft are working on developing the ORTC API for WebRTC. ORTC API will be a key enabler to make Real-Time Communications on the Web. In this connection, Skype has already released a beta version of Skype for Web last week....
Microsoft, on the way of open source
Microsoft, at one time the biggest opponents of open source, is now not just supporting it but in fact, is jumping directly into it. Most of the people from the open-source community still remember Bill Gates's remarks in an interview comparing open source developers...
Open source IVR Designer
Interactive Voice Response or simple IVR refers to the interaction of an automated voice communication system with a caller through telephone or mobile DTMF keys. There are plenty of graphical and visual IVR designers commercially available. Some are desktop...
OpenSIPS – Configuration and Integration with Asterisk (NAT Traversing)
OpenSIPS is open-source software that suits well for medium and large businesses to handle all the above-mentioned scenarios. It supports common database access like MySQL and Postgres but still very well supports the carrier-grade deployments. OpenSIPS is a...
OpenStack – An open source cloud OS getting popular
OpenStack, an open-source cloud operating system, is getting popular day by day. OpenStack controls large pools of computing, storage, and networking resources throughout a data center. It provides a very simple and easy-to-use web interface for administrators to...
Google has released Android 5.0 Lollipop
Google has released Android 5.0 Lollipop last week and made its source code available to the developers and distributors. Its official launch will be tomorrow on November 12, 2014, for select devices that run distributions of Android and that are serviced by Google,...
ICTFax Version 3.0 , A Fax over IP Solution , released now
We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication...
Becoming an Internet telephony service provider via the use of asterisk based business solutions: a layman’s guide
An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital telecommunications services to either residential or commercial enterprises. Digital telecom services eliminate the costs associated with traditional phone services...
Home Service Providers
With the introduction of electronic switching in 1960, the telephone slowly went digital. The development of digital data communication such as the internet allowed digitizing data and transmitting it in real-time across networks. This system follows a certain set of...
Top 5 VoIP Mobile Apps
VoIP mobile apps are in vogue and there are specific apps for different types of VoIP services. The smartphone market holds great potential for VoIP technology and it is with the mobile apps that this market can be tapped. There are several VoIP apps that have become...
ICT Innovations working to release ICTFax Version 3.0
ICTFax Version 2.0 was released based on the Plivo communications framework but later on, Plivo has postponed supporting their project causing serious issues to community members who were using Plivo in their systems as well as ICTFax users. ICTFax users faced many...
Open source and ICT working together for social justice
The recent phenomenon of Information Communication Technology (ICT) – and in particular Open Source (OS) – as a tool to reach community goals such as social justice and public vigilance has reached new heights during the past couple of years. ICT4D or Information...
PUBLISHED at ICTBROADCAST – ICTBroadcast, the unified auto dialer compliant with Telephone Consumer Protection Act of 1991
The ICTBroadcast multi-tenant unified communications package is a powerful telemarketing suite that can dramatically enhance an SME’s capacity to boost efficiency or promote a product. However, the misuse of the product - or any other telemarketing solution - can...
PUBLISHED at ICTBROADCAST – ICTBroadcast, Creating dynamic messages with auto dialer and custom tokens
One of the many benefits of running the ICTBroadcast system for an SME is the flexibility and degree of personalization that the system allows. Dynamic messages can be programmed to run via the auto dialer during a campaign tailored to your existing client database or...
PUBLISHED at ICTBROADCAST – ICTBroadcast, Using REST based API to automate your business
ICTBroadcast recognize that the modern SME utilizes a wide spectrum of software and web-based applications to facilitate the needs of the business. We also understand the frustration caused by the lack of compatibility between some of these applications and the...
PUBLISHED at ICTBROADCAST – Integration of Android Application with ICTBroadcast
Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as...
PUBLISHED at ICTBROADCAST – Our journey to stability, quality, and performance excellence: ICTBroadcast version 3.0 to 3.4
IVR Campaign IVR Campaign and IVR Designer is added. IVR Applications like Call answer, hangup, play audio, play TTS, get digit, play menu, and call transfer. We have also added an Call Record application to record complete calls, that allows them to be downloaded...
PUBLISHED at ICTBROADCAST – Powerful Graphical Reports in ICTBroadcast
ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. ICTBroadcast has very powerful feature of real-time graphical reports. These reports can be found in summarized form as well as...
Asterisk Support Services
Our Asterisk Support Engineers can help you to run your business smoothly by monitoring and maintaining your asterisk / Linux servers and proving you immediate support services during your business hours. Our Asterisk Support Engineers monitor Asterisk / Linux Servers...
