Latest Blogs
Stay updated with the latest news, feature releases, and contact center trendsOpen source and ICT working together for social justice
The recent phenomenon of Information Communication Technology (ICT) – and in particular Open Source (OS) – as a tool to reach community goals such as social justice and public vigilance has reached new heights during the past couple of years. ICT4D or Information...
PUBLISHED at ICTBROADCAST – ICTBroadcast, the unified auto dialer compliant with Telephone Consumer Protection Act of 1991
The ICTBroadcast multi-tenant unified communications package is a powerful telemarketing suite that can dramatically enhance an SME’s capacity to boost efficiency or promote a product. However, the misuse of the product - or any other telemarketing solution - can...
PUBLISHED at ICTBROADCAST – ICTBroadcast, Creating dynamic messages with auto dialer and custom tokens
One of the many benefits of running the ICTBroadcast system for an SME is the flexibility and degree of personalization that the system allows. Dynamic messages can be programmed to run via the auto dialer during a campaign tailored to your existing client database or...
PUBLISHED at ICTBROADCAST – ICTBroadcast, Using REST based API to automate your business
ICTBroadcast recognize that the modern SME utilizes a wide spectrum of software and web-based applications to facilitate the needs of the business. We also understand the frustration caused by the lack of compatibility between some of these applications and the...
PUBLISHED at ICTBROADCAST – Integration of Android Application with ICTBroadcast
Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as...
PUBLISHED at ICTBROADCAST – Our journey to stability, quality, and performance excellence: ICTBroadcast version 3.0 to 3.4
IVR Campaign IVR Campaign and IVR Designer is added. IVR Applications like Call answer, hangup, play audio, play TTS, get digit, play menu, and call transfer. We have also added an Call Record application to record complete calls, that allows them to be downloaded...
PUBLISHED at ICTBROADCAST – Powerful Graphical Reports in ICTBroadcast
ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. ICTBroadcast has very powerful feature of real-time graphical reports. These reports can be found in summarized form as well as...
Asterisk Support Services
Our Asterisk Support Engineers can help you to run your business smoothly by monitoring and maintaining your asterisk / Linux servers and proving you immediate support services during your business hours. Our Asterisk Support Engineers monitor Asterisk / Linux Servers...
Asterisk Support Services
Our Asterisk Support Engineers can help you to run your business smoothly by monitoring and maintaining your asterisk / Linux servers and proving you immediate support services during your business hours. Our Asterisk Support Engineers monitor Asterisk / Linux Servers...
PUBLISHED at ICTBROADCAST – Testing interactive voice broadcasting with external call center
ICTBroadcast includes basic Call Centre functionalities such as inbound campaign that allows people to call at a number that is handled by the ICTBroadcast system for customer support and then any agent or ICTBroadcast itself can respond to the queries by the...
New release of ICTFAX – version 2.2.0
We are pleased to announce that a new release of ICTFAX with additional features and bug fixes is released. The new release contains bug fixes and new features including showing email address in DID screen, removing ICTFAX users, email address length issue,...
New release of ICTFAX – version 2.2.0
We are pleased to announce that a new release of ICTFAX with additional features and bug fixes is released. The new release contains bug fixes and new features including showing email address in DID screen, removing ICTFAX users, email address length issue,...
PUBLISHED ALREADY at ICTBROADCAST – Version 3.3 of ICTBroadcast with additional features and bug fixes is released
We are pleased to announce that ICTBroadcast Version 3.3 with additional features and bug fixes is released. New release contains bug fixes in CDR reports, role management, time based restriction to start campaign, auto-concurrent channel decrease on low balance,...
ICTDesigner, A Graphical IVR Designer module for FreePBX
ICTDesigner module for FreePBX is a module that allows to create interactive drag-and-drop IVR and advanced telephony applications. It is made by combining two powerful open source telephony software. That is "FreePBX" and "IVR Designer module" of ICTDialer. FreePBX...
Drupal 7 as powerful Client Management and Billing Solution for ITSP
Drupal 7 can be used as a client management, billing, and e-commerce solution for online businesses. Simple additions to the existing contributed modules can be utilized for greater benefit in terms of re-usability. We have demonstrated how to use a powerful Drupal...
Drupal 7 as powerful Client Management and Billing Solution for ITSP
Drupal 7 can be used as a client management, billing, and e-commerce solution for online businesses. Simple additions to the existing contributed modules can be utilized for greater benefit in terms of re-usability. We have demonstrated how to use a powerful Drupal...
Comparison of Top Auto Dialers
ICTBroadcast is multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. On the other hand, ICTDialer is similar product but it is free and open source. ICTDialer has less features than ICTBroadcast....
ICTInvoice module for Elastix, A billing enhancement for elastix pbx
ICTInvoice is multi-tenant invoicing module of Elastix PBX. It is complete invoice management solution for multiple companies. It automatically create pdf invoices and emails for Elastix users on monthly basis along with their calls detail records (CDRs). ICTInvoice...
PUBLISHED ALREADY at ICTBROADCAST – Automatic Appointment management with ICTBroadcast
ICTBroadcast is a unique auto dialer that can be used as an automated appointment reminder software. Appointment reminders in simple words are devices, software application or alarms that help remind us of different events. Appointments are necessary and thus part of...
ICTBroadcast vs ICTDialer – A comparison between autodialers
ICTBroadcast is multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. On the other hand, ICTDialer is similar product but it is free and open source. ICTDialer has less features than ICTBroadcast....
