Open Source VoIP & ICT Solutions for Businesses Worldwide

How big data analytics is transforming telecommunication?

It’s about a year and a half ago, June 5 2013 when a UK-based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of the actions of Mr. Snowden we’ll just focus on how big the data would be that NSA...

Analyzing valuable caller information from IVR

Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or...

Understanding the difference between SIP and WebRTC

Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we’ll first briefly define SIP and WebRTC and then understand their motives, strengths, and...