Jan 2, 2015 | Uncategorized
A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS, and e-mail. A contact center can handle both inbound and outbound communication....
Jan 1, 2015 | Uncategorized
It’s about a year and a half ago, June 5 2013 when a UK-based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of the actions of Mr. Snowden we’ll just focus on how big the data would be that NSA...
Dec 31, 2014 | Uncategorized
Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or...
Dec 29, 2014 | Uncategorized
Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with the latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators...
Dec 27, 2014 | Uncategorized
Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we’ll first briefly define SIP and WebRTC and then understand their motives, strengths, and...
