Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or...
Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with the latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators...
Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we’ll first briefly define SIP and WebRTC and then understand their motives, strengths, and...
Many businesses are moving towards VoIP-enabled phone systems. It’s not hard to decide for businesses of all sizes to go for VoIP-enabled phone systems. It’s just a matter of time. However, the important thing while moving towards the VoIP phone system is...
Unified communications (UC) is an integrated communications environment that combines voice, video, SMS, email, and fax communications. Unified communication is not restricted to sending (and/or receiving) a message using different communications mediums. It can also...
More and more telecommunication businesses are adopting hosted services which in turn opens up a whole new world of solutions using cloud-hosted services. These cloud-hosted services are much more cost-effective as compared to onsite solutions. Onsite implementation...
The idea behind Internet of Things (IoT) is very straight forward that is “the interconnection of digital devices, objects and things globally”. These devices, objects and things can be our daily appliances such as our refrigerators, wrist watches, mobile...
Asterisk team has announced yesterday the release of a new version of Asterisk 13.1.0. This version removes many of the issues and bugs reported by the asterisk community. This version also contains a few improvements and additional features. Complete detail of the...
An enterprise-grade (or enterprise-class) application is one that is running a mission-critical piece of software. Such an application should have reliability and fault-tolerance features to handle any kind of failure while running. It can even be able to scale up and...
IVR is the abbreviation of Interactive Voice Response that refers to the interaction of an automated voice communication system with a customer through telephone or mobile keys. IVRs allow computers to respond to customer calls instead of living agents by providing...