by admin | Dec 17, 2014 | Uncategorized
IVR is the abbreviation of Interactive Voice Response that refers to the interaction of an automated voice communication system with a customer through telephone or mobile keys. IVRs allow computers to respond to customer calls instead of living agents by providing...
by admin | Dec 16, 2014 | Uncategorized
Telemarketing is a dirty business but if used correctly, it can be a powerful tool that can help build and grow your business. Small and medium-sized businesses (SMBs) today require using all the resources available to get them going. Visibility is an important factor...
by admin | Dec 15, 2014 | Uncategorized
An Internet telephony service provider (ITSP) solution provides VoIP and unified communications services to individuals or companies. Such solutions eliminate the additional cost associated with setting up traditional phone system without any compromise on quality of...
by admin | Dec 11, 2014 | Uncategorized
Many businesses and professionals believe that fax is dead. And they are correct to the extent that traditional fax technology is dead. But its digital cousin, Fax-over-IP (FoIP) is still in use by many businesses and its use is growing steadily. More businesses are...
by admin | Dec 9, 2014 | Uncategorized
Setting up just one media server such as FreeSWITCH is not much difficult particularly if you don’t have a high volume of incoming and outgoing calls. But just one server is not enough once incoming and outgoing call volume touches four figures (over 1000). So...
by admin | Dec 8, 2014 | Uncategorized
SIP trunking is a VoIP service based on the SIP protocol by which Internet telephony service providers (ITSPs) deliver telephony and unified communication services to customers. SIP trunking uses the power of the Internet to route calls onto the global Internet as...
by admin | Dec 6, 2014 | Uncategorized
Agriculture is an important sector particularly in countries that rely heavily on agricultural exports. There has been a continuous effort by many countries to use different technologies in order to increase agricultural production. This effort is driven by the...
by admin | Dec 4, 2014 | Uncategorized
Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail,...
by admin | Dec 3, 2014 | Uncategorized
Cloud telephony replaces conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides very...
by admin | Dec 2, 2014 | Uncategorized
The call center provides interaction with customers or clients through voice calls either using PSTN lines or VoIP. While the contact centers offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax, and web...