The most crucial programmed that runs on a computer is the operating system. It controls the memory and operations of the computer, as well as all of its software and hardware. It also enables you to communicate with the computer without having any prior knowledge of its language. A computer is useless without any operating system.
IVR Studio / IVR Designer Introduction
IVR stands for interactive voice response. IVR Designer / IVR Studio provides easy drag-and-drop functionality to allow you to design advanced telephony systems. Any application can be picked from the toolbar area, then dragged to the main drawing area and dropped. That application will create itself in that location when dropped.
Cloud-Based Call Center
Cloud-based call centers store their call center technology on the cloud and have it hosted and supported by a third-party vendor. The technology behind a cloud call center is typically based on automatic call distribution (ACD) and interactive voice response (IVR).
Features of Call Center Software
What is an SIP?
Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer protocol that combines elements of the Hypertext Transfer Protocol (HTTP) and the Simple Mail Transfer Protocol (SMTP).
What is Autodialer?
Google Dialog Flow integration enable ICTBroadcast autodialer software users to launch smart voice based interactive campaigns, which can automatically interact with prospects/clients using the power of artificial intelligence. ICTBroadcast auto dialer can use ASR and smart chat services from Google dialog flow to accomplish this.