CRM stands for customer relationship management. CRM is a term that describes a strategy for working with customers, but in practice is most often used to describe the category of products that enable effective customer relationship management.

The most crucial programmed that runs on a computer is the operating system. It controls the memory and operations of the computer, as well as all of its software and hardware. It also enables you to communicate with the computer without having any prior knowledge of its language. A computer is useless without any operating system.

IVR Studio / IVR Designer Introduction

IVR stands for interactive voice response. IVR Designer / IVR Studio provides easy drag-and-drop functionality to allow you to design advanced telephony systems. Any application can be picked from the toolbar area, then dragged to the main drawing area and dropped. That application will create itself in that location when dropped.

Cloud-Based Call Center

Cloud-based call centers store their call center technology on the cloud and have it hosted and supported by a third-party vendor. The technology behind a cloud call center is typically based on automatic call distribution (ACD) and interactive voice response (IVR).

Features of Call Center Software

What is an SIP?

Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer protocol that combines elements of the Hypertext Transfer Protocol (HTTP) and the Simple Mail Transfer Protocol (SMTP).

• HTTP

What is Autodialer?