How IVR studio can improve the performance of your call center /contact center

ICTBroadcast IVR studio is a complete IVR designing package. ICTBroadcast IVR Studio provides interactive web-based IVR custom setting options that enable users to design a custom IVR as per your business requirements or scenario. The developer does not need to write complex programming codes. It provides a drag-and-drop tools that can be used by anyone who has basic knowledge to design custom and personalized IVRs. It includes a variety of functions that makes it perfect for use in public, private and social service sectors. Moreover, it offers a URL integration support that can be used for third-party software integration.

Comparing best open source learning management systems , Moodle , Canvas and Ulearn

Moodle – It is an open-source learning management system designed to offer the best experience to learners that provides unprecedented data security. Users of Moodle LMS have the choice of installing their Moodle account on cloud or server. The cloud-based platform called Moodle cloud can be set up in minutes, is scalable, and has a host of standard features available for instant use. Moodle is free LMS and can be used for in its vanilla version endlessly.

Dialogflow, future of information and communications-based technologies

ICT’s components in use presently, and would there be more in the future? Well, one of these ICT innovations is the Dialogflow, which is developed from one of the cutting-edge ICT innovations, artificial intelligence (AI).
Dialogflow is an AI platform specially designed to build amazing conversational experiences. It’s a closed-source platform that allows for easy creation and management of chatbots and voice apps by the developers. 

Introduction to different types of auto dialers used in call center industry in year 2020

Call center or contact center industry used many types of dialers as per their requirements also there are regulatory restrictions country to country and contact centers / call centers need to take care of these regulations therefore they deploy different models as per their requirements , here we discussion different types of dialers used in industry like power dialer, autodialer, predictive dialer, perview dialer and progressive dialer

ICTBroadcast Version 4.0 released

ICTBroadcast Integration campaign is latest innovation in telemarketing and auto-dialing industry, It empowers sales managers to automatically register new customers , book orders, sale packages or upgrade their existing packages . ICTBroadcast Integration campaign enables businesses to automatically invoke software registration process with just one key press from recipient / customers. It plays pre recorded voice messages offering customer / recipients new packages / services / offerings and ask customers to press a specific key if interested and when interested customer press said key , ICTBroadcast invokes registration process calling specific URL / API's that automatically register new customers, orders or register them for packages accordingly.

Reliable T.38 sip trunks, best Fax origination and terminations providers

Here is list of top quality t.38 fax providers , deals in t.38 origination and termination . We worked with them and found them reliable and supportive therefore we do recommend our customers these T.38 providers based on our experience.
following are our fax supported projects
ICTBroadcast , ICTDialer and ICTFax

Comparison of Flarepoint CRM, Dolibarr CRM and Zoho CRM

What is CRM?

Customer Relationship Management(CRM) is an approach that helps businesses to improve existing customer relationships and acquire new customers faster.

Flarepoint CRM:

It is a new customer relationship management based on the Laravel 5.4 PHP Framework. It is a free, open-source, self-hosted platform that allows you to keep track of your customers and their tasks. For more information please visit this site.

It is open-source and easy to install, manage and customize.

Comparison of human–computer AI frameworks Dialogflow and Mycroft

DialogFlow

DialogFlow is a popular chatbot development platform by google. It provides graphical interface to design and integrate conversational user interfaces into mobile apps, web applications, devices, and bots. Entities and intents are defined through the online interface by providing
several examples. Similar sentences are then matched using machine learning.

How DialogFlow works?

In Dialogflow, the basic flow of conversation involves these steps:

ICTFAX Version 4.0 released, A freeswitch based application featuring ATA and Rest API support

We are pleased to announce that ICTFax 4.0 has been finally released, a web-based Foip server powered with angular with theming support and advanced features like Sending Multiple attachments, Fax Extensions, and ATA Support.

The New ICTFax version is completely powered with angular which acts as a client to ICTCore, dropping the backward compatibility of Drupal 7 with new and advanced features of angular.

ICTBroadcast Enterprise Edition Licenses absolutely free

On completion of 10 years of ICTBroadcast, the unified telemarketing software, We are happy to offer free licenses of ICTBroadcast Enterprise Edition 2 channels, 5 channels, 10 channels, and 50 channels licenses.

Limited licenses available

Register now

https://service.ictinnovations.com/cart.php?gid=1
http://www.ictbroadcast.com

ICTCore, The communications software for Telecom / Voip carriers to offer innovative services

Telecom organizations around the globe are competing with each other to offer innovative services in order to find new ways to generate revenue and in this competitive environment, the only organizations with efficient and innovative approaches will survive. The price war is compelling telecom / VOIP operators/carriers to find out new ways to generate revenue and offer new services to fulfill their customer needs.

Release of ICTDialer Version 3.0 , the unified open source autodialer software

We recently released ICTDialer Version 3.0 http:/www.ictdialer.org, an open-source autodialler application based on open source CTI development framework ICTCore http://www.ictcore.org and Freeswitch, the communication engine, It has been tested on high loads successfully and will include advanced features in near future. ICTDialer features Fax, SMS, and Voice broadcasting.

ICTCore , the unified communications platform for web developers, Released Version 0.8.0

ICT Innovations pleased to announce the release of ICTCore Version 0.8.0, the unified communications CTI platform for web developers to develop their custom ICT based applications

https://github.com/ictinnovations/ictcore/releases/tag/v0.8.0

New features

Top Open Source CRM software solutions of 2021

Here we have listed top open source CRM in the industry

SUITECRM

SuiteCRM is an open-source alternative to SugarCRM and is actually based on Sugar’s open-source version, SugarCRM Community Edition is l no longer supported by SugarCRM. It’s based on Open Source Sugar, but uses Open Source add-ons to make it close to, if not better than, the ‘Pay’ Sugar.”

Open Source Voip Software , Top IP Telephony Projects in 2023

Open-source software has a leading role in emerging present Information and communication technologies (ICT), Following is a list of top-rated, mature, and reliable open source applications that revolutionized the communication concepts. We have tried our best to include the best applications in each category however if you have any news please share with us to keep this post updated.

Growing Trend Of Software Piracy In Third World Countries, Open Source As The Only Solution

Piracy has been a big dilemma in third world countries and Pakistan is not short of Piracy by any means. In 2008, the software piracy rate in Pakistan was around 86% and the commercial value of unlicensed software in Pakistan was 278 million US dollars. Now in 2017, installations of unlicensed software on personal computers (PC) in Pakistan fell by 6 percent i.e. from 86% to 80% percent but still, the commercial value of this illegal software activity amounted to $261.32 million.

Why Companies Are Shifting To Open Source ERP Solutions In Pakistan

In Pakistan, there is a growing trend that major Organizations and Companies have shifted and are planning to shift towards Open Source ERP solutions for their Businesses. This is because of being a part of the International shift which erupted in the last decade as there has been a significant change in the preferences of the International Big Companies towards open-source ERP Solutions. Today nearly 78% of corporate businesses run some kind of open-source solution.

Affect of Jitter and Packet loss in fax transmission using T.38 protocol

Recently we made an investigation that how higher jitter and packet loss affect fax transmission resulting in a high number of dropped faxes. One of our customers has a persistent complaints about a high number of dropped faxes on one of his ICTBroadcast (asterisk ) server among three that motivated us to plan a thorough investigation in this regard.

Top 10 Software services of 2016

These 10 programs, mobile apps, plugins, and services in this list are among the top 10 inventions of new things of 2016 for helping anyone be more productive, from office workers to students. It lets you explore your options among the truly necessary working well and getting a lot done tools and also introduces you to some hidden gems that you might have missed while you were busy getting things done.

The Impact Of The Internet Of Things On Global ICT

Generally speaking, Information Communications Technology(ICT) includes any electronic device that can transmit, receive, or store digital information. In the past, this group was somewhat limited to only include telephones and then, computers. It now includes a variety of devices, some of which are extremely common such as smartphones, tablets, and televisions.

Best Open source Point OF Sale Software Solution

  • Sat, 04/30/2016 - 12:29 by aatif

Odoo present open source point of sale user friendly solution. It comes very user friendly interface. Odoo's point of sale can be used online and off-line. You can operate it by iPads, Android tablets or laptops. It also provides the freedom of integration. You can integrate it with other Odoo's inventory and accounting applications. Through this integration all of your point of sale transaction goes directly to inventory

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