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Stay updated with the latest news, feature releases, and contact center trendsICTBroadcast Integration With SugarCRM and Vtiger
ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast use open source asterisk gateway in back end. ICTBroadcast is a unified broadcasting communication software solution, it broadcast sms , voice, email and fax. ICTBroadcast support...
IP Phone System Advantages In Business
IP phone system is a telephony system that provides calls on Internet Protocol(IP) network. All the calls on IP phones are deliver over the internet. Voice Over Internet Protocol(VoIP) has dramatically boost the telecommunication industry. Most of the businesses now...
Why Most Businesses prefer Outsource Call Center
IP phone system is a telephony system that provides calls on Internet Protocol(IP) network. All the calls on IP phones are delivered over the internet. Voice Over Internet Protocol(VoIP) has dramatically boosted the telecommunication industry. Most businesses now...
Choose IVR System For Your Business
Interactive Voice Response is a method of telephony communication that permits the computer to communicate with the caller by using voice and DTMF and route the calls to appropriate recipients. The main purpose of IVR is to facilitate the client to serve themselves by...
Why I Prefer Dropbox
Dropbox is a free cloud-based storage application solution. Using Dropbox you can store and share files, documents, pictures, and videos. A lot of other cloud-based storage applications are available such as iCloud, Google Drive, SkyDrive, etc, but I prefer Dropbox...
Why Businesses Switch Traditional Faxing To FOIP Faxing
Most businesses have changed their faxing method traditional faxing to modern faxing call FOIP(Fax Over Internet Protocol). FOIP is a method of sending and receiving faxes through the internet. FOIP sends and receives faxes digitally over the internet instead of using...
How Auto Dialer Software Increase Efficiency
Continuous changes in the world of technology are not a new thing. The sales and marketing strategies of many companies are also positively affected by technology. The auto dialer software is a very important invention of technology. Autodialer software has made the...
Telemarketing In House And Outsourced Either Good Or Bad
As we know that Outsourcing is an agreement between two companies. In which one company provide services of on behalf of other company for telemarketer their products, services or customer care solution, etc. Outsourcing is considered a cost-saving strategy if it is...
IP Communication Security Threats
When we talking about secure communication we consider communication that cannot intercept by a third party, two people can share their information without any third person involvement. In IP Communication security is a big issue naturally this is unsecured...
Top 5 Linux Distributions
Linux is a free and open-source operating system it was developed by Linus Torvalds in 1991. Linux operating system is also known as fast performing operating system. Unlike Windows OS, Linux is open-source and also open publically anyone customizes it according to...
Web Real Time Communication Technology
We cannot ignore the importance of technology in the field of communication. We also know the importance of communication in every field of life. Technology has changed the way of communication. Communication becomes fast and reliable which was not before as....
Why Choose Freeswitch
FreeSWITCH is a communication software solution used for voice and messaging applications. It is a free and open-source communication software solution licensed under Mozilla Public License. Using FreeSWITCH, we can build PBX, softphone, and Softswitch. FreeSWITCH...
Benefits And Future Of VoIP Communication
VoIP communication is a form of communication that enables us to make phone calls by using an internet connection instead of using analog telephone lines. Usually, VoIP allows you to call those who received the calls on the internet. By using interconnected VoIP...
Uses And Benefits Of LDAP
LDAP (Lightweight Directory Access Protocol) is a protocol that provides the feasibility of maintaining, organizing, monitoring, and distributing data over an internet protocol network either public Internet, corporate intranet, or both. Directory service of LDAP...
Importance Of SMS Marketing
SMS marketing is a method of advertising products and services in an efficient way. SMS marketing, now a days, has become an important tool of advertising for individuals and businesses of all sizes. Initially, text messages were used for communication with friends,...
FoIP And T.38 Faxing
We usually know fax as the transmission of text or image over telephone lines, a specific number is associated with the fax machine. Fax machine scans the original text or image and convert it to a bitmap. After converting, these text and images are sent through...
Benefits of On-premises Predictive Dialer Over Hosted Predictive Dialer
There are many dialers available in the market and every dialer has its own specifications and benefits in terms of use. Predictive dialer is mainly used in a call center because of its very effective feature of using a statistical algorithm that has the ability to...
Importance of Call Tracking in Telemarketing software
Call tracking is an important feature of telemarketing software but many people are still unclear that what benefit this technology may provide to businesses. Call tracking technology allows the tracking of phone calls by supplying additional analytic information...
Oracle 12c Database-as-a-Service (DBaaS) on OpenStack Cloud computing platform
Last year Oracle Corporation announced its support for Linux and Xen hypervisor to allow its product Database Management System (DBMS) Oracle 12c to be available for a vast user base on the Linux platform. Another major motive behind this move was to make Oracle 12c a...
Time-based and Location-based Mute/Unmute Android Application
It is a common habit that after a meeting or lecture we forget to unmute our mobile phone. Similarly, if we reach a seminar, lecture, or prayer in a hurry we often forget to mute our mobile phone and it becomes quite embarrassing if during this our mobile starts...
