Latest Blogs

Social media has changed the nature of the Web from passive to proactive. During the 1990s and early 2000s, company websites were used as a medium of displaying online portals of their products and services while sales and inquiries were mostly done on telephones....

Information and Communications Technologies for Development (ICT4D) is an initiative that aims at bridging the digital divide between technologically advanced countries/regions and under-developed countries/regions. It also aims to ensure economic development by...

In layman's terms, mobile VoIP provides people to send and receive phone calls using some third-party mobile VoIP service provider (e.g. Skype) over an internet connection. Mobile VoIP service providers provide this service free of cost (or very nominal charges). This...

Voice over IP (VoIP) and analytics tools are becoming each other's need. Enterprises and large call centers are turning a huge amount of telecom data into valuable intelligence to improve their business processes, generate new sales leads, increase customer...

In the telemarketing field, there are a number of solutions available that can help to produce desirable results for any business. Although telemarketing is considered to be an old tactic for businesses to improve sales it is still mighty effective if done with the...

Cloud Computing is an umbrella term for a wide variety of different platforms, services, and systems that include things as diverse as virtual private servers (VPS), web applications, and hosting platforms. On the other hand, virtualization is software that...

As 2015 is just started, many people are wondering what is the future of technology this year and years to come. The technology sector is changing so quickly that science fiction is turning into reality. A few years before, the Internet of Things (IoT) was considered...

Last year in Karachi, the largest city of Pakistan and 2nd largest city in the world by population, the local government banned instant messaging and Voice over Internet Protocol (VoIP) applications such as Skype, Viber, and other communication networks including...

Fedora is a Linux-kernel-based community-supported operating system owned by Red Hat. It comes with a free and open-source license and the aim of the Fedora project is to be the leader in cutting-edge technologies. If you want to see where the latest trend in...

A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS, and e-mail. A contact center can handle both inbound and outbound communication....

It's about a year and a half ago, June 5 2013 when a UK-based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of the actions of Mr. Snowden we'll just focus on how big the data would be that NSA was mining:...

Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or...

Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with the latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators...

Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we'll first briefly define SIP and WebRTC and then understand their motives, strengths, and...

Many businesses are moving towards VoIP-enabled phone systems. It's not hard to decide for businesses of all sizes to go for VoIP-enabled phone systems. It's just a matter of time. However, the important thing while moving towards the VoIP phone system is to decide...

Unified communications (UC) is an integrated communications environment that combines voice, video, SMS, email, and fax communications. Unified communication is not restricted to sending (and/or receiving) a message using different communications mediums. It can also...

More and more telecommunication businesses are adopting hosted services which in turn opens up a whole new world of solutions using cloud-hosted services. These cloud-hosted services are much more cost-effective as compared to onsite solutions. Onsite implementation...

The idea behind Internet of Things (IoT) is very straight forward that is "the interconnection of digital devices, objects and things globally". These devices, objects and things can be our daily appliances such as our refrigerators, wrist watches, mobile phones, car...

Asterisk team has announced yesterday the release of a new version of Asterisk 13.1.0. This version removes many of the issues and bugs reported by the asterisk community. This version also contains a few improvements and additional features. Complete detail of the...