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The call center provides interaction with customers or clients through voice calls either using PSTN lines or VoIP. While the contact centers offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax, and web...

WebRTC has already been famous because of the stunning pace at which top companies around the world are shifting or started using WebRTC as a standard means for delivering voice as well as video inside a web browser. The Web browser may be on a desktop computer,...

kGraft technology developed by SUSE mainly focuses on the live patching of the Linux Kernel particularly for the environments where shutting and rebooting a Linux server is not the preferred option. Consider the environment where 1000 servers are up and running but...

Every government, whether a developing nation or a developed nation, wants to transform and improve its various functions by the use of technology. Embracing new technology enables governments to deliver services across the country in a much efficient and effective...

American National Security Agency (NSA) announced in a press release today that they are, in partnership with Apache software foundation, releasing an open-source version of its new tool that automates data flows among multiple computer networks. This tool works...

GITEX (Gulf Information Technology Exhibition) Technology Week is one of the most recognized and annually held ICT trade events in the Middle East, Africa, and South Asia. It is an annual consumer computer and electronics trade show, exhibition, and conference which...

In the Top 500 supercomputer list was compiled in June 1993, Linux was already the top choice of the world's top 500 supercomputers with almost running on 476 out of the top 500 fastest supercomputers in the world. But when the 2014 Top 500 supercomputer list is...

The Skype and Internet Explorer teams at Microsoft are working on developing the ORTC API for WebRTC. ORTC API will be a key enabler to make Real-Time Communications on the Web. In this connection, Skype has already released a beta version of Skype for Web last week....

Microsoft, at one time the biggest opponents of open source, is now not just supporting it but in fact, is jumping directly into it. Most of the people from the open-source community still remember Bill Gates's remarks in an interview comparing open source developers...

Interactive Voice Response or simple IVR refers to the interaction of an automated voice communication system with a caller through telephone or mobile DTMF keys. There are plenty of graphical and visual IVR designers commercially available. Some are desktop...

OpenSIPS is open-source software that suits well for medium and large businesses to handle all the above-mentioned scenarios. It supports common database access like MySQL and Postgres but still very well supports the carrier-grade deployments. OpenSIPS is a...

OpenStack, an open-source cloud operating system, is getting popular day by day. OpenStack controls large pools of computing, storage, and networking resources throughout a data center. It provides a very simple and easy-to-use web interface for administrators to...

Google has released Android 5.0 Lollipop last week and made its source code available to the developers and distributors. Its official launch will be tomorrow on November 12, 2014, for select devices that run distributions of Android and that are serviced by Google,...

We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication...

We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication...

An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital telecommunications services to either residential or commercial enterprises. Digital telecom services eliminate the costs associated with traditional phone services...

An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital telecommunications services to either residential or commercial enterprises. Digital telecom services eliminate the costs associated with traditional phone services...

With the introduction of electronic switching in 1960, the telephone slowly went digital. The development of digital data communication such as the internet allowed digitizing data and transmitting it in real-time across networks. This system follows a certain set of...

With the introduction of electronic switching in 1960, the telephone slowly went digital. The development of digital data communication such as the internet allowed digitizing data and transmitting it in real-time across networks. This system follows a certain set of...

VoIP mobile apps are in vogue and there are specific apps for different types of VoIP services. The smartphone market holds great potential for VoIP technology and it is with the mobile apps that this market can be tapped. There are several VoIP apps that have become...