When you enter in any filed you have to learn some basics terms of these filed as we call these term jargon of specific filed. Same like as when you look business phone system you must need to understand the jargon of Voice over Internet Protocol(VoIP).It is very important to educate yourself about different terms of this technology. Lets see some of the basic term which most frequently used in VoIP communication related filed.
Softswitch is a devices which used for telecommunication. We also known softswitch as software switch. As softswitch is a software it install on computer. Across telecommunication network it connects telephone calls from one phone line to another. This softswitch device used for making IP to IP phone calls and it is used for different mode of packet protocols.Softswitch is very excellent software application. It is very easy to control for communication. It is very simple and easy to use even a layman can easily use this. By using softswitch you can easily handle the list of huge clients for packet data switching.
Call Center Outsourcing become the trend between the different brands and businesses few past decade. Outsourcing is an alternative to in-house staffing. In outsourcing sending work to abroad due to cheap labor costs,reduced technology and equipment purchases, and bigger customer accommodation etc. But some businesses embraced outsourcing. Outsourcing also have some disadvantages. Before going to outsourcing every one should consider its merits and demerits.
Business VoIP services we known as commercial versions of residential VoIP services. It provide the small and medium sized businesses with advanced features and functionality such as conference calling, private branch exchange (PBX) capabilities, music on hold, desk-to-desk calling, and automated attendants. Most of the residential plan consist of of simple flat-rate pricing structure which allow only one call at a time but in case of Business VoIP provider provides plans which are supported multiple simultaneous calls.
Voice over Internet Protocol (VoIP) is used by utilizing high-speed Internet connection allow callers in order to make and receive phone calls. With the growth of high speed internet Voice over Internet Protocol available at less monthly rates for residential consumer. Services which provided by VoIP for residential user are lower as compare to traditional telephony.It provide number of features to their user. Due to changing in VoIP technology more and more features produced in VoIP telephony system. List of features provided by residential VoIP greater than conventional phone companies.
Contact Center is also known as customer interaction center is an integral part in business or organization from which all client contacts are managed. Usually Contact Center consist of one or more call centers. But its functionality is much wider than online call center. It consist different type of customer contacts like including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A Contact Center is generally consider as a part of organization customer relationship management.
VoIP communication is a form of communication which enable us to make phone calls by using internet connection instead of using analog telephone lines. Usually VoIP allow you to call those who received the calls on internet. By using interconnected VoIP service you will be able to call land lines number and also received from landmines numbers. VoIP enable business and computer user to do telephony calls from a desktop computer which are equipped with a VOIP phone. VoIP communication provide significant benefits to their user.
Quality of Service (QoS) is defined as ability of network to access number of maximum bandwidth and deal with other network elements like error rate, uptime and latency which effects the performance. There are several meaning of Quality in networking,in simple way we can say that Quality is some thing in which speak clear voice,listen clearly without any noise. Service in VoIP means services which offered communication facilities to their consumer.
While communicating with my new customers in the last 10 years, The top questions that I faced, were related to VoIP Provider. The customer with previous experience with VoIP faces no issues selecting and configuring a VoIP Provider however It was really a difficult task for a new customer to find out a suitable VoIP Provider for his needs. A customer with no background in the VoIP industry hardly grasps the basics of VoIP and consequently, he faces difficulty to select a proper VoIP Provider.
Session Initiation Protocol(SIP) is the communication protocol use to set up communications over the Internet. In Sip trunking VoIP provide the connection of a private branch exchange (PBX) to the Internet. It create the direct connection between your organization and an Internet Telephony Service Providers (ITSP).SIP trunk replace the traditional analog phone line,SIP trunking provide the same and more than traditional analog phone line services. The main difference between the traditional analog and SIP trunking is traditional analog use physical wire while SIP trunk used virtual phone line.
Unified Communication is defined as a communication system that consist of a wide range of applications and technologies which control at a single communication platform. Unified Communication support real time communications like Video conferencing,instant messaging,call control,VoIP and as well non real time communications like unified messaging,integrated voicemail, e-mail, SMS and fax.
Java is one of the world most popular programming language. It is a general purpose programming language developed by James Gosling and Sun Microsystems. It can be run on all platforms that supported Java,you can run it on Java virtual machine without consideration of computer architecture. It is little hard to learn therefor in most schools first learn C/C++ to full understanding Java language because lot of its syntax from those earlier languages.
FluidSurvey is an open source online Survey Software Solution. This application used worldwide and not for profit,small business, industries and education institutions are its main users. It is very comprehensive application and designed in such a way to collect and analyze data from its customers. By using FluidSurvey you can get feedback from employees,conduct customer satisfaction polls,gather market research and academic research and many more.
ArgoUML is an open source Unified Modeling Language tool. It is written in Java language and released under open source Eclipse Public License. You can run it on any Java based platform and it is available in 10 languages. It has very user friendly graphical user interface (GUI). The user interface is split in different panes are explorer,ToDo and details. ArgoUML provide diagramming features which are easy to used and provide help in formatting,allign process.
Jaspersoft is an open source software vendor main focused on business intelligence,reporting and analytic, including data visualization also. By using Jaspersoft you can interact with report charts, filtering, and formatting of column values and headers, tables including on-the-fly sorting. Its comes with comprehensive dashboard and it also provide the collection of interactive reports, charts, and external web content in single screen. Jaspersoft BI Suite is beneficial for both business and IT audiences.
Zendesk is a software development company, that wants to improve the customer services and providing a SaaS suite that offers help desk ticketing, issue tracking,online forums, RSS and widgets and customer service support. It provide the customer support portal solution and an integrated on-demand help desk. Approximately 40,000 customers trust on Zendesk. The users of this applications are Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business.
Mozilla Thunderbird is a free and open source email client. It is not only email client but it also used as news, and chat client developed by the Mozilla Foundation and this foundation also developed the Firefox browser and Firefox OS. Mozilla Thunderbird has a beauty it supported cross platform like it install on on Windows, Mac and Linux. It also provide the features of customization you can tailored it according to your requirement.
MediaTomb is an open source UPnP MediaServer.Its comes with very beautiful web user interface and released under the GNU General Public License (GPL).It supported multiple operating system like x86, Alpha, ARM, MIPS, Sparc, and Power PC with support for Linux, FreeBSD, NetBSD, and Mac OS X. By using MediaTomb you can stream your digital media through your home network and watch/listen it different type of UPnP compatible devices.
Ansible is a free configuration management tool. It is a simple automation system for managing and configuring computers. It is created by Michael DeHaan author of the provisioning server application Cobbler. Ansible is used for different configuration applications like cloud provisioning,configuration-management,ad-hoc task-execution. It also used for managing nodes over power shell and multi node deployment.
darktablev is an open source image editor photography tool. It is a work flow application and raw developers which consist of virtual lightable darkroom for photographers. It is written in C language and supported major Linux distribution. It has a ability to handle the large number of images very easily. darktable provide the zoom able user interface and has zero latency full screen. The basic image operation
inFlow is a free inventory management software solution. It is very useful inventory management software for small and medium size business with 10 or less employees in wholesale, retail or manufacturing. With inFlow free version you can manage 100 products and customer and generate dozen reports but you cannot access some extra advanced features in free version. However free version has no expiration date you can use it unlimited time period. InFlow also provide the integration facility you can integrate it with QuickBooks
OpenShot is a free and open source video editor software tool for beginning videographer.It just supported Linux operating system and built with Python, GTK, and the MLT Framework.A layman can easily learn this application,its comes with very good documented helping material.OpenShot is a very feature rich product.List of features presented by OpenShot are it supported different format of video,audio and images,
Moodle is an open source online e learning management system written in PHP and distributed under the GNU General Public License. Most of the education institute like universities, workplaces and other sectors used this open source SaaS suites. Moodle is very comprehensive education framework mostly used for distance learning, blended learning,flipped classroom. Moodle comes with customization plugin features.
Bro is an open source network security monitor platform. It provide the stability and flexibility at large scale and illuminate network activity in detail. Bro can also be used for different purposes like used it for forensic investigation, network measurements, trafic base line and build Network intrusion detection systems (NIDS) etc. Bro is written in C++ and used in different operating systems like Linux, FreeBSD, Mac OS X.
Chromium is an open source web browser project and the core of Google's Chrome. It was initially released on 2008 and mainly written in C++ language. Chromium provide the source code after downloading,through source code you can customize it according to your need and run on different platform. It is very excellent web browser project provide the feature of fast lightweight browsing and provide the full development tools to developers,
Nginx is a free and open source web server. It is very fast web server written by Igor Sysoev a Russian software engineer. The main focus of this web serve is to provide high concurrency, performance and low memory usage. Nigix can be work as application accelerator,media delivery system and reverse proxy server for HTTP, HTTPS, SMTP, POP3. Nginx provide the features of load balancing, HTTP cache,streaming media services,offload concurrency,static content, latency processing,
D3 (Data-Driven Documents) is an open source tool for data visualization in Web documents. By using D3 you can manage the scatter or arbitrary data to document object model. And by using D3 you can apply data-driven transformations to the document. By using D3 you can generate HTML table for different array of numbers. It enhance the life of data by using HTML,CSS and SVG. It provide the powerful visualization components and provide the capability
ERPNext is a well known open source integrated Enterprise Resource Planning (ERP) software solution. It is developed by Web Notes Technologies Pvt Ltd. This open source software written in Python language and used MySQL database for data storage. ERPNext has changed the framework and move to new web framework Fappe. This new framework provide the support of plug-ins and extensions. This software available Software as a Services (SaaS) and in house hosting.
Document Management System (DMS) is a system which is used for track manage and store of electronic documents and electronic images. DMS is a complete cycle process which consist of Creation, Location, Authentication, Workflow, Filing, Distribution, Retrieval, Security, Retention and Archiving. OpenKM is an open source web based document management system. It is a comprehensive full document management application provide the function of metadata, workflow, file history and version control,scanning etc.
Chrome is a free and open source web browser. It is developed by Google and stable public released on December 11, 2008.It support number of operating stems like Linux, Mac, and Windows and also supported mobile devices like iOS and Android. Google used the WebKit layout engine and in 28 version Chrome has used WebKit fork Blink. According to StatCounter Google Chrome has approximately 51% worldwide usage market share. Google Chrome browser maximum source code is open source means every one has a freedom to customize this browser.
Our Asterisk Developers and Support Engineers can help you integrating your application with Asterisk telephony interface with easy to use API interface. Your application can have preview dialling, Click-2-Call feature, customer call history, voice logging, audio conferencing, handling inbound calls with IVRs and agent interface, call centre solution and integration. Click here to see our support packages
We provide 24/7 support services to monitor Voip / Linux Servers to make sure that there is no disruption of services (linux servers ) and provide immediate support in case of some issue arisal as our support professional will be available for help at clients business hours. Monitoring support services include monitoring and maintenance of linux servers at clients business hours, performance tuning and fixing security holes.
We have a professional team of developers , having in depth working experience of open source ICT based projects , Drupal CMS and LAMP stack. Also we offer service to integrate open source telephony projects / components to provide a complete business solution as per client requirement and develop set of API's on request to integrate open source VoIP projects with your existing application
