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An enterprise-grade (or enterprise-class) application is one that is running a mission-critical piece of software. Such an application should have reliability and fault-tolerance features to handle any kind of failure while running. It can even be able to scale up and...

IVR is the abbreviation of Interactive Voice Response that refers to the interaction of an automated voice communication system with a customer through telephone or mobile keys. IVRs allow computers to respond to customer calls instead of living agents by providing...

Telemarketing is a dirty business but if used correctly, it can be a powerful tool that can help build and grow your business. Small and medium-sized businesses (SMBs) today require using all the resources available to get them going. Visibility is an important factor...

An Internet telephony service provider (ITSP) solution provides VoIP and unified communications services to individuals or companies. Such solutions eliminate the additional cost associated with setting up traditional phone system without any compromise on quality of...

Many businesses and professionals believe that fax is dead. And they are correct to the extent that traditional fax technology is dead. But its digital cousin, Fax-over-IP (FoIP) is still in use by many businesses and its use is growing steadily. More businesses are...

Setting up just one media server such as FreeSWITCH is not much difficult particularly if you don't have a high volume of incoming and outgoing calls. But just one server is not enough once incoming and outgoing call volume touches four figures (over 1000). So what we...

SIP trunking is a VoIP service based on the SIP protocol by which Internet telephony service providers (ITSPs) deliver telephony and unified communication services to customers. SIP trunking uses the power of the Internet to route calls onto the global Internet as...

Agriculture is an important sector particularly in countries that rely heavily on agricultural exports. There has been a continuous effort by many countries to use different technologies in order to increase agricultural production. This effort is driven by the...

Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail,...

Cloud telephony replaces conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides very...

The call center provides interaction with customers or clients through voice calls either using PSTN lines or VoIP. While the contact centers offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax, and web...

WebRTC has already been famous because of the stunning pace at which top companies around the world are shifting or started using WebRTC as a standard means for delivering voice as well as video inside a web browser. The Web browser may be on a desktop computer,...

kGraft technology developed by SUSE mainly focuses on the live patching of the Linux Kernel particularly for the environments where shutting and rebooting a Linux server is not the preferred option. Consider the environment where 1000 servers are up and running but...

Every government, whether a developing nation or a developed nation, wants to transform and improve its various functions by the use of technology. Embracing new technology enables governments to deliver services across the country in a much efficient and effective...

American National Security Agency (NSA) announced in a press release today that they are, in partnership with Apache software foundation, releasing an open-source version of its new tool that automates data flows among multiple computer networks. This tool works...

GITEX (Gulf Information Technology Exhibition) Technology Week is one of the most recognized and annually held ICT trade events in the Middle East, Africa, and South Asia. It is an annual consumer computer and electronics trade show, exhibition, and conference which...

In the Top 500 supercomputer list was compiled in June 1993, Linux was already the top choice of the world's top 500 supercomputers with almost running on 476 out of the top 500 fastest supercomputers in the world. But when the 2014 Top 500 supercomputer list is...

The Skype and Internet Explorer teams at Microsoft are working on developing the ORTC API for WebRTC. ORTC API will be a key enabler to make Real-Time Communications on the Web. In this connection, Skype has already released a beta version of Skype for Web last week....

Microsoft, at one time the biggest opponents of open source, is now not just supporting it but in fact, is jumping directly into it. Most of the people from the open-source community still remember Bill Gates's remarks in an interview comparing open source developers...

Interactive Voice Response or simple IVR refers to the interaction of an automated voice communication system with a caller through telephone or mobile DTMF keys. There are plenty of graphical and visual IVR designers commercially available. Some are desktop...