Call tracking is an important feature of telemarketing software but many people are still unclear that what benefit this technology may provide to the businesses. Call tracking technology allows the tracking of phone calls by supplying additional analytic information about the phone calls.

It is a common habit that after a meeting or lecture we forget to unmute our mobile phone. ICT Innovations has developed an android application that is able to mute, unmute or vibrate automagically based on your entered schedule that can be time-based and location-based. You can mute, unmute or vibrate the mode of your mobile speaker.

School teachers and administrators not only play an important role of educating the students but in the case of an emergency it becomes their responsibility to protect the students. The terrorist attack is not the only situation of taking care of the students but severe weather, fire, power outage, earthquake or other crisis scenarios can happen any time.

Probably the MS Office Suite is the only product of Microsoft that has no competitor threatening its stranglehold of the world in near future. The integrated applications of Office suite such as word processing, spreadsheets, presentations and database management are the industry standards that others are trying to copy.

Setting up an Internet Telephony Service Provider (ITSP) business requires choosing suitable technology and equipment. There are lots of open source software solutions available that can make your life easier. But choosing right hardware solely depends on whether you are going to target the residential or business market.

Every company gives equal importance to their websites and online customers. A customer can use a desktop PC, laptop, tablet or smartphone to visit a company's website. If your website doesn't look good on customer's device, he/she may likely try to find your competitor's mobile friendly responsively-designed website.

WebApps are great for a lot of things such as availability, simplicity, portability and cross-platform support, but they also have issues like performance and local hardware integration. It will take quite a while before webApps can truly replace native/desktop applications, but I have no doubt that it's just a matter of time.

Healthcare industry has the potential for implementing VoIP and Unified Communications solutions for patient satisfaction and to maintain profitable growth. For nurses and doctors, communication platform such as phone, email, instant messages and notification systems provides a medium to be connected with the management and patients.

Smartphone market has a great potential for the VoIP technology. Every mobile app posted on iPhone's AppStore or Android's PlayStore gets a huge response from the community. There are several VoIP apps that have become popular among the mobile phone users including Skype, Viber, WhatsApp and Tango to name a few.

There is a boom of mobile apps these days. iPhone, Android, and Windows phone are the leading platform for which the applications are being built. Different technologies are being used to develop native mobile apps which is completely driven by the vendors. For example, iPhone, Android and Windows phone applications are being developed in Objective C, Java (for Android) and C# respectively.

Unified Communications (UC) and telemarketing products/services must conform to Telephone Consumer Protection Act (TCPA) compliance. Not all the current UC and telemarketing products/services adhere to the compliance. For a common man, it becomes very difficult to know whether telemarketing software he/she is using conforms to TCPA or not.

Now with the help of social media, customers can interact with the representatives of the company from not just company website but from wherever the customer like to connect from e.g. Facebook, Twitter. For example, tweeting at the company account for some sale inquiry would get you quick response than email.

Information and Communications Technologies for Development (ICT4D) is an initiative that aims at bridging the digital divide between technologically advanced countries/regions and under-developed countries/regions. It also aims to ensure economic development by providing equal access to communication devices such as cell phones, radio, television, computer and internet etc.

Android phones nowadays come equipped with powerful processors like Quadcore and Octacore, making them capable SIP clients for VoIP. By connecting to an Asterisk server through 3G or WiFi, these phones can act as VoIP gateways for outgoing calls, with the option of using a DID for inbound calls at a minimal cost.

In layman's terms, mobile VoIP provides people to send and receive phone calls using some third party mobile VoIP service provider (e.g. Skype) over internet connection. This is different from standard cellular service because call is not placed on your wireless carrier's network and the user is not charged any carrier fees.

Voice over IP (VoIP) and analytics tools are becoming each others need. Enterprises and large call centers are turning huge amount of telecom data into valuable intelligence to improve their business processes, generate new sales leads, increase customer satisfaction and gain insights into potential threats from their competitors.

In the telemarketing field, there are a number of solutions available that can help to produce desirable results for any business. Although telemarketing is considered to be any old tactic for businesses to improve sales but it is still mighty effective if done with right strategy. Telemarketing software alone cannot guarantee to grow your business, it requires a proper strategy.

Cloud Computing is an umbrella term for a wide variety of different platforms, services, and systems that includes things as diverse as virtual private servers (VPS), web application and hosting platforms. On the other hand, virtualization is software that manipulates hardware resources (such as compute, storage, memory) to create various dedicated resources.

As the 2015 is just started, many people are wondering what is the future of technology this year and years to come. Technology sector is changing so quickly that science fiction is turning into reality. Few years before, Internet of Things (IoT) was considered to be a fairytale, but now it looks just a matter of time that IoT will be in our daily life.

Last year in Karachi, largest city of Pakistan and 2nd largest city of the world by population, local government banned instant messaging and Voice over Internet Protocol (VoIP) applications such as Skype, Viber and other communication networks including Tango and WhatsApp, for almost three months due to security reasons.

Fedora is a Linux-kernel based community supported operating system owned by Red Hat. It comes with a free and open source license and aim of Fedora project is to be the leader in cutting-edge technologies. If you want to see what where the latest trend in enterprise operating system Linux is going, then you should look at Fedora.

A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS and e-mail. A contact center can handle both inbound and outbound communication. Inbound communication is usually operated to administer support or information queries from customers.

It's about year and a half ago, June 5 2013 when a UK based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of actions of Mr. Snowden we'll just focus on how big the data would be that NSA was mining: petabyte, exabyte or zettabyte.

Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or agent/person within your business system.

Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators with the introduction of this new technology is the efficient utilization of their network resources.

Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we'll first briefly define SIP and WebRTC and then understand their motives, strengths and weaknesses. Let's first start with definition of SIP and then moving on to WebRTC.