Improving sales strategy through outbound B2B telemarketing software

In the telemarketing field, there are a number of solutions available that can help to produce desirable results for any business. Although telemarketing is considered to be any old tactic for businesses to improve sales but it is still mighty effective if done with right strategy. Telemarketing software alone cannot guarantee to grow your business, it requires a proper strategy.

Cloud vs Virtualization: What is the real difference?

Cloud Computing is an umbrella term for a wide variety of different platforms, services, and systems that includes things as diverse as virtual private servers (VPS), web application and hosting platforms. On the other hand, virtualization is software that manipulates hardware resources (such as compute, storage, memory) to create various dedicated resources.

Future of Information and Communication Technologies (ICT) in 2015 and After

As the 2015 is just started, many people are wondering what is the future of technology this year and years to come. Technology sector is changing so quickly that science fiction is turning into reality. Few years before, Internet of Things (IoT) was considered to be a fairytale, but now it looks just a matter of time that IoT will be in our daily life.

Growing use of VoIP requires additional anti-terrorism measures

Last year in Karachi, largest city of Pakistan and 2nd largest city of the world by population, local government banned instant messaging and Voice over Internet Protocol (VoIP) applications such as Skype, Viber and other communication networks including Tango and WhatsApp, for almost three months due to security reasons.

Future of Linux - Fedora 21 version for Cloud, Server and Workstation

Fedora is a Linux-kernel based community supported operating system owned by Red Hat. It comes with a free and open source license and aim of Fedora project is to be the leader in cutting-edge technologies. If you want to see what where the latest trend in enterprise operating system Linux is going, then you should look at Fedora.

Different techniques for making contact centers profitable for your business

A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS and e-mail. A contact center can handle both inbound and outbound communication. Inbound communication is usually operated to administer support or information queries from customers.

Let's meet the latest telecom buzzword VoLTE (Voice over Long Term Evolution)

Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators with the introduction of this new technology is the efficient utilization of their network resources.

Understanding the difference between SIP and WebRTC

Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we'll first briefly define SIP and WebRTC and then understand their motives, strengths and weaknesses. Let's first start with definition of SIP and then moving on to WebRTC.

Important questions to ask while choosing a VoIP provider for your business

Many businesses are moving towards VoIP enabled phone systems. It's not hard to decide for businesses of all sizes to go for VoIP enabled phone systems. It's just a matter of time. However, the important thing while moving towards VoIP phone system is to decide which VoIP provider to choose.

How hospitals and healthcare industry can benefit from Unified Communications?

Unified communications (UC) is an integrated communications environment that combines voice, video, SMS, email and fax communications. Unified communication is not restricted to sending a message using various communications mediums. It can also allow an individual to send a message using one communication medium and receive using another communication medium.

Public cloud vs Private cloud - Which is right for your telecom business?

More and more telecommunication businesses are adopting hosted services which in turn opening up a whole new world of solutions using the cloud hosted services. These cloud-hosted service are much more cost effective as compared to onsite solutions. Onsite implementation requires installation of hardware, heavy equipment and its maintenance.

Digium announces release of Asterisk 13.1.0

Asterisk team has announced yesterday the release of new version of Asterisk 13.1.0. This version removes many of the issues and bugs reported by the asterisk community. This version also contains a few improvements and additional features. A complete detail of the bugs, features and improvements in this latest version is available at Asterisk official website.

Enterprise grade open source Voice over IP (VoIP) and Unified Communications (UC) Solutions

An enterprise grade (or enterprise class) application is one that is running a mission-critical piece of software. Such an application should have reliability and fault-tolerance features to handle any kind of failures while running. It can even be able to scale up and scale down the application resources depending upon the situation.

Fax over IP (FoIP) and T.38: A rebirth of fax technology

Many businesses and professionals believe that fax is dead. And they are correct to the extent that traditional fax technology is dead. But its digital cousin, Fax-over-IP (FoIP) is still in use by many businesses and its use is growing steadily. More businesses are being attracted to this newer and improved version fax technology.

Which one to choose for Scalable VoIP Deployment? OpenSIPS or FreeSWITCH or Both

Setting up just one media server such as FreeSWITCH is not much difficult particularly if you don't have high volume incoming and outgoing calls. But just one server is not enough once incoming and outgoing call volume touches four figures (over 1000). So what we do? Should we move to another media server?

Using Information and Communication Technology (ICT) to improve efficiency of agricultural development

Agriculture is an important sector particularly in countries that rely heavily on agricultural exports. There has been continuous effort by many countries to use different technologies in order to increase agricultural production. This effort is driven by the growing demand for agricultural products due to increase in population.

How Unified Communications takes your Business to the Next Level?

Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail, video chat, video conferencing, SMS, fax, and email.

Benefits of Cloud Telephony for Small and Medium-sized Businesses (SMBs)

Cloud telephony replaces the conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides a very useful alternatives for small and medium-sized businesses (SMBs)

How Contact center will transform into with advancements in WebRTC?

The call center provides interaction with customers or clients through voice calls either using PSTN lines or VoIP. While the contact centers offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax, and web interfaces to communicate with clients or customers. Because of its various technological modes of communication, businesses prefer contact centers as their customer interaction medium.

Why WebRTC is becoming first choice technology in online communication

WebRTC has already been famous because of the stunning pace at which top companies around the world are shifting or started using WebRTC as a standard means for delivering voice as well as video inside a web browser. The Web browser may be on a desktop computer, laptop, or any smartphone whether Google Android, Apple iOS, Microsoft Windows phone, or any other.

kGraft - A project by SUSE for Live Patching of the Linux Kernel without rebooting server

kGraft technology developed by SUSE mainly focuses on the live patching of the Linux Kernel particularly for the environments where shutting and rebooting a Linux server is not the preferred option. Consider the environment where 1000 servers are up and running but there comes an immediate bug or security fix to be made in all the servers.

Leveraging open source communication technologies (ICT) by governments of developing countries

Every government, whether a developing nation or a developed nation, wants to transform and improve its various functions by the use of technology. Embracing new technology enables governments to deliver services across the country in a much efficient and effective manner. It also enhances the satisfaction of the citizens over the government.

Nifi - An open source data traffic software released by NSA in collaboration with Apache software foundation

American National Security Agency (NSA) announced in a press release today that they are, in partnership with Apache software foundation, releasing an open-source version of its new tool that automates data flows among multiple computer networks. This tool works efficiently even in situations where data formats and protocols are different among networks. The tool named "Nifi" short for Niagarafiles.

GITEX Connecting ICT Developments in the Middle East, Africa and South Asia

GITEX (Gulf Information Technology Exhibition) Technology Week is one of the most recognized and annually held ICT trade events in the Middle East, Africa, and South Asia. It is an annual consumer computer and electronics trade show, exhibition, and conference which takes place in Dubai, UAE at the Dubai World Trade Centre (DWTC). The show was launched in 1981 as GITE and later in 1988 changed to GITEX with the inclusion of exhibitions along with trade show and conference.

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