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A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS, and e-mail. A contact center can handle both inbound and outbound communication....

It's about a year and a half ago, June 5 2013 when a UK-based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of the actions of Mr. Snowden we'll just focus on how big the data would be that NSA was mining:...

Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or...

Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with the latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators...

Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we'll first briefly define SIP and WebRTC and then understand their motives, strengths, and...

Many businesses are moving towards VoIP-enabled phone systems. It's not hard to decide for businesses of all sizes to go for VoIP-enabled phone systems. It's just a matter of time. However, the important thing while moving towards the VoIP phone system is to decide...

Unified communications (UC) is an integrated communications environment that combines voice, video, SMS, email, and fax communications. Unified communication is not restricted to sending (and/or receiving) a message using different communications mediums. It can also...

More and more telecommunication businesses are adopting hosted services which in turn opens up a whole new world of solutions using cloud-hosted services. These cloud-hosted services are much more cost-effective as compared to onsite solutions. Onsite implementation...

The idea behind Internet of Things (IoT) is very straight forward that is "the interconnection of digital devices, objects and things globally". These devices, objects and things can be our daily appliances such as our refrigerators, wrist watches, mobile phones, car...

Asterisk team has announced yesterday the release of a new version of Asterisk 13.1.0. This version removes many of the issues and bugs reported by the asterisk community. This version also contains a few improvements and additional features. Complete detail of the...

An enterprise-grade (or enterprise-class) application is one that is running a mission-critical piece of software. Such an application should have reliability and fault-tolerance features to handle any kind of failure while running. It can even be able to scale up and...

IVR is the abbreviation of Interactive Voice Response that refers to the interaction of an automated voice communication system with a customer through telephone or mobile keys. IVRs allow computers to respond to customer calls instead of living agents by providing...

Telemarketing is a dirty business but if used correctly, it can be a powerful tool that can help build and grow your business. Small and medium-sized businesses (SMBs) today require using all the resources available to get them going. Visibility is an important factor...

An Internet telephony service provider (ITSP) solution provides VoIP and unified communications services to individuals or companies. Such solutions eliminate the additional cost associated with setting up traditional phone system without any compromise on quality of...

Many businesses and professionals believe that fax is dead. And they are correct to the extent that traditional fax technology is dead. But its digital cousin, Fax-over-IP (FoIP) is still in use by many businesses and its use is growing steadily. More businesses are...

Setting up just one media server such as FreeSWITCH is not much difficult particularly if you don't have a high volume of incoming and outgoing calls. But just one server is not enough once incoming and outgoing call volume touches four figures (over 1000). So what we...

SIP trunking is a VoIP service based on the SIP protocol by which Internet telephony service providers (ITSPs) deliver telephony and unified communication services to customers. SIP trunking uses the power of the Internet to route calls onto the global Internet as...

Agriculture is an important sector particularly in countries that rely heavily on agricultural exports. There has been a continuous effort by many countries to use different technologies in order to increase agricultural production. This effort is driven by the...

Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail,...

Cloud telephony replaces conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides very...